Team Leader ( Japanese Native)

Gratitude Inc

1808 Views

19 hours ago

2-3 Year(s)

RM 10 - RM 12 Thousand p.m

Kuala Lumpur

Job Description

Key Skills

Japanese language Team Leader operations skills Call Centre skills BPO Call center Call centre voice good communication skills Call centre Operations

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ROLE : Team Leader, Operation

LOCATION :Cyber Jaya

Salary : 11-12 k MYR

Rotational Shifts

Role & Responsibilities:

Operation Compliance Management

• Recruitment, mentoring and training up junior and new staffs

• Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily

operation workflow.

• Performance management: career counseling, coaching, performance development, 1:1's

mentoring, Team huddle, Ops calibration etc... to make sure the team achieve the glide goal.

• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.

• Control Team roster to be efficiencies and work with SMEs/QAs/Trainers to gather feedback

regarding productivities and quality problems for service improvement.

Business Management Responsibilities

• Work with workforce management tools and business tools to monitor calls and

emails/Chat/Messaging to ensure schedules are achieved

• Quality Audit, CSAT deep dive, Payment audit, etc. (depend on client expectations)

• Co-lead with OM/SOM to prepare the operation plans, budgets, etc. to build-up the project.

Working with Global team & build up client relationship and handle all reports (if needed)

• Ready to work some assignments from Ops Lead

Requirement:

• Fluency in English (Speaking, listening, writing and reading). working 100% English.

• University/Colleges required.

• 2 years minimum supervising/leading a team of 15 or more people, in a call center/contact center

environment.

• Experience in a high-growth organization strongly preferred.

• Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops

schedule)

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Seyi Garr

Recruiter - Gratitude Inc

NA, nigeria

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