Content Moderator- Bahasa Malay

Teleperformance

9036 Views

2 months ago

Content Moderator- Bahasa Malay

0-1 Year(s)

2 - 4 Thousand p.m

Pulau Pinang (Penang Hill)

Job Description

Key Skills

Customer Service Content Moderator Call Centre skills BPO Call center BPO call centre

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Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

• Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.

• Conduct basic data analysis and deliver defined process report.

• Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.

• Collaborate with other functions of E-commerce business unit to complete the designated work to meet the team's goal.

Requirements

• Fluency in both English and, Bahasa Malay

• Multi-lingual is highly preferred (depends on the market assignment)

• Compliance or moderation operations experience is preferred.

• Strong analytical and research skills

• Experience in E-Commerce Buyer and Seller Services is a plus.

• Ability to work in a fast and evolving environment with detail-oriented focus.

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Role

Content Moderator

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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