Content Moderator- Bahasa Malay
TeleperformanceContent Moderator- Bahasa Malay
Job Description
Key Skills
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Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).
Responsibilities
• Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
• Conduct basic data analysis and deliver defined process report.
• Identify opportunities to drive improvements on risk mitigation, process streamlining, quality enhancement, and policy localization as well as optimization at scale.
• Collaborate with other functions of E-commerce business unit to complete the designated work to meet the team's goal.
Requirements
• Fluency in both English and, Bahasa Malay
• Multi-lingual is highly preferred (depends on the market assignment)
• Compliance or moderation operations experience is preferred.
• Strong analytical and research skills
• Experience in E-Commerce Buyer and Seller Services is a plus.
• Ability to work in a fast and evolving environment with detail-oriented focus.
#FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
Role
Content Moderator
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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