Associate – Interpretation Support

Gratitude Inc

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18 hours ago

Associate – Interpretation Support

0-5 Year(s)

Perak (Batu Kurau, Behrang Stesen, Changkat Jering, Kuala Sepetang)
(Base Location for WFH)

Job Description

Key Skills

CRM (Customer relationship Management) Health Informatics customer support Medical Allied health graduate

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Description / Requirements
Project: Healthcare Interpretation Support
Role Type: Live Over-the-Phone interpretation

This is hiring Interpretation Support Associates fluent in Mandarin/Cantonese and English for a healthcare-based interpretation process. The role involves providing accurate, real-time, over-the-phone consecutive interpretation between doctors and patients based in the US.

The interpreter will support live calls and ensure smooth communication between English-speaking healthcare professionals -speaking patients. This is a professional interpretation role that requires strong language fluency, active listening, neutrality, confidentiality, and the ability to handle sensitive or urgent healthcare convwersations with composure.

Position Details

Industry/Process: Healthcare / Interpretation / BPO / Customer Support
Work Location: Work From Home
Working Days: 5 days per week, Monday to Friday
Weekly Off: Saturday and Sunday
Shift: Permanent Night Shift
Shift Timings: 9:00 PM to 6:00 AM / 10:00 PM to 7:00 AM
Shift Allowance: RM 25 per night
Contract: 6 months + 12 months renewable

Key Responsibilities

1_Provide real-time, meaning-for-meaning consecutive interpretation over the phone between English speakers and Mandarin/Cantonese speakers.
2_Interpret conversations primarily in the healthcare domain, including communication between doctors, medical staff, and patients.
3_Ensure accurate interpretation without adding, omitting, summarizing, or changing the meaning of the speaker’s message.
4_Maintain a first-person interpretation style to ensure clear and natural communication between both parties.
5_Handle calls related to medical discussions, patient concerns, insurance, emergency situations, finance, and other support scenarios as required.
6-Maintain professionalism, correct tone, pace, and clarity throughout live interpretation calls.
7-Follow all interpreter protocols, company policies, confidentiality guidelines, and industry ethics.
8_Remain neutral during all calls and avoid giving personal opinions, suggestions, or advice.
9-Manage urgent, stressful, emotionally sensitive, or emergency healthcare calls calmly and professionally.
10_Build and maintain strong terminology knowledge related to healthcare, medical services, insurance, and other OPI use cases.
11_Attend mandatory training, quality reviews, coaching sessions, and feedback discussions.
12_Improve performance based on QA evaluations, supervisor feedback, and coaching inputs.
13_Ensure reliable attendance, schedule adherence, and timely completion of assigned tasks.
14_Work independently in a remote work environment while maintaining regular communication with supervisors and team members.
15_Ensure strict compliance with privacy, confidentiality, and data protection requirements.
Required Skills and Competencies

Role

Customer Service Analyst

Timings

Night Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Daniel Joy

Recruiter - Gratitude Inc

NA, nigeria

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