You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Customer Success Associate looking for a global career, do not miss this opportunity!

KEY RESPONSIBILITIES

• Encourage customers to utilize new features that will help them drive their business forward


• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering


• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle


• Develop plans that ensure that customers are successfully adopting our platform that align to their business needs


• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their Ring Central investments


• Develop customer relationships, by building trust and ensuring the customer’s needs are met


• Align customers with the enablement resources to drive adoption

MINIMUM QUALIFICATIONS

• College level; college graduate is preferred


• Excellent verbal and written communication skills


• Good understanding of email/chat etiquette


• Knowledge of Salesforce


• Strong strategic planning and project management skills


• Passion for customer excellence


• Ability to multi-task and manage multiple priorities in a fast-paced environment

JOB HIGHLIGHTS

• Enjoy a set of Industry-leading benefits


• Get paid while in training


• Receive HMO and free dependent


• Educational support for employees


• Employee referral incentives


• Vacation and Sick Leaves


• We have sites nationwide that can be near your location


• Stable & secured company