CSR-International Voice Process -Hyderabad

WE ARE HIRING - HYDERABAD

International Voice Process | Immediate Joiners

Location: Hyderabad (Work From Office)

Salary: Up to 7 LPA

Education: Graduation Mandatory

Job Code: 425831

Notice Period: Immediate Joiners Only

Role: SaaS Tech Support + Sales (International Voice Process)

What We Are Looking For:

- Graduate (or Undergrad with 18 months international BPO voice exp)

- Mandatory International Voice Experience

- Excellent English Communication - C1 Level (CEFR)

- Ready to work in Rotational Shifts including Night Shifts

Your Role:

- Handle inbound queries via Voice / Chat / Email for SaaS products

- Provide First Call Resolution for billing, subscription, refund and account access

- Support installation and activation on Windows, iOS, Android, MacOS

- Drive cross-sell and upsell while maintaining customer-first approach

- Document cases in CRM and ensure timely follow-ups

- Troubleshoot complex issues and handle escalations professionally

Apply Now 

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