Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Delivery Excellence Partner

183 Views 1 week ago
Experience 10–20 Year(s)
₹
Salary ₹ 83.33 – 1.67 Lacs p.m
Location Kolkata, Nagpur, Delhi
40 candidate(s) already applied

Job Description

Hiring: Delivery Excellence Partner

Locations: Mumbai | Chennai | Pune | Delhi | Nagpur | Hyderabad | Kolkata
CTC: Up to ₹20 LPA
Experience: 10+ Years
Employment: Full-time

We are looking for an experienced Delivery Excellence / Lean Six Sigma professional to drive process improvement, quality, transformation and business excellence initiatives across FAO/BPO operations.

Must Have:
• Lean Six Sigma Green Belt certification
• 10+ years of overall experience
• 4+ years in Lean Six Sigma/Transformation for FAO processes
• BPO/Service industry experience
• Strong Process Improvement & Quality experience
• Willingness to work in all shifts and travel as required

⭐ Good to Have:
Black Belt/Master Black Belt | Finance & Accounting exposure | RPA/Agentic AI | Data Analytics | ISO/CMMI | PMP/Agile

Qualification: M.Com / MBA Finance / CA / ICWA / Engineering with relevant transformation expertise.

Ex-TCS employees are not eligible.

Interested candidates, please complete the questionnaire:
https://myglit.com/lateral/cref/8450d4f7b7

PAN & DOB will be required for profile creation.

Key Skills

24 Skills
Artificial Intelligence (AI) Automation Change management Problem Solving Program management Project management Quality assurance Quality Management System Stakeholder Management Business Process RPA Tools Process Excellence Skills Digital Transformation BPO Operations Data analytics Six Sigma Green Belt Process Improvement client management Lean Six Sigma Certified continuous improvement ISO Certification (CMMI) Accounts Payable / Finance & Accounting Atleast 4 years of experience as Lean Six Sigma or Transformation professional for FAO processes is must

Role Specifications

Role
Operations Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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