HR Delivery Lead – Learning & Development

Location: Bangalore

Experience: 16–18 Years
Salary: Up to ₹20 LPA
Language: German B2.2+ / C1

Lead Global HR Delivery. Drive Transformation. Make an Impact.

We’re looking for an experienced HR Delivery Leader with strong global service delivery expertise and German language proficiency to lead large-scale HR operations and Learning & Development services.

This is an excellent opportunity for a senior HR operations professional who enjoys client leadership, transformation, governance, technology, and building high-performing global teams.

What You’ll Lead

• Lead end-to-end HR Shared Services / Hire-to-Retire (H2R) delivery across global operations.

• Drive Learning & Development, Talent Management, Talent Acquisition, Core HR, Payroll and other HR services.

• Own service delivery performance, SLA/KPI achievement, quality and customer experience.

• Serve as a senior point of contact for German-speaking clients and stakeholders.

• Lead governance reviews, performance reporting and strategic business discussions.

• Manage contractual commitments, service governance and operational controls.

• Drive HR transformation, process standardization, automation, analytics, AI and RPA initiatives.

• Lead workforce planning, capability development, succession planning and talent management.

• Own account-level financial performance, productivity and cost optimization.

• Identify operational risks and ensure compliance with contractual, regulatory and data-privacy requirements.

• Build and mentor high-performing, multi-location and multicultural teams.

Must Have

• 16–18 years of progressive experience in HRO, HR Shared Services, Global Business Services or similar environments.

• German language proficiency at B2.2 or C1 level — mandatory.

• Strong BPS Service Operations / Service Management experience.

• Hands-on experience with contract management and SLA/KPI reporting.

• Proven experience managing large-scale global delivery operations.

• Strong client, stakeholder and executive communication skills.

• Experience in HR service delivery, governance and operational transformation.

• Strong understanding of HR technology ecosystems such as Workday, SAP SuccessFactors, Oracle HCM or ServiceNow HRSD.

HRO Experience – Preferred, Not Mandatory

Candidates from broader global service delivery, shared services, HR operations or BPS environments with strong leadership and service-management experience are encouraged to apply.

Your Advantage

Experience with any of the following will be highly valued:

• Learning & Development operations

• Hire-to-Retire processes

• HR transformation and process re-engineering

• Automation, AI, RPA and analytics

• Global HCM platforms

• Workforce and talent management

• Risk, compliance and governance

• Multi-location / multicultural team leadership

• Financial and commercial accountability

Why This Role?

If you're ready to move beyond day-to-day HR operations and lead transformation at a global scale, this role offers the opportunity to influence service strategy, strengthen client partnerships, modernize HR delivery and build the next generation of HR operations.

Interested? Share your updated CV highlighting your HR delivery leadership, German proficiency, service-management experience, team size, client-management exposure and transformation initiatives.

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