Job title: HR Operations Team Lead | Bangalore

Job description : We are looking for an experienced HR Operations Team Lead to manage HR Operations / Shared Services activities supporting international geographies. The role involves leading a team of 15+ resources, ensuring high-quality service delivery, managing global HR processes, handling client and stakeholder relationships, and driving continuous improvement.

 Experience: 7-12yrs

 Location: Bangalore

Key Responsibilities:

Team Leadership & Management

• Lead, mentor, and manage a team of 15+ resources.
• Allocate tasks, monitor performance, and drive accountability to achieve operational goals.
• Manage team engagement, development, and performance evaluations.
• Conduct performance management activities, including annual ratings and performance reviews.
• Foster collaboration, innovation, and continuous improvement.

Service Delivery & Operations

• Oversee end-to-end service delivery across key HRO areas including:
  • Global Benefits
  • Total Rewards
  • Invoice Processing
  • Wellbeing Benefits
  • Global Mobility
• Manage high-volume operations while maintaining accuracy, quality, and timely delivery.
• Identify and implement process improvements to enhance efficiency and client satisfaction.
• Ensure compliance with HR processes, documentation standards, and quality requirements.

Client & Stakeholder Management

• Build and maintain relationships with global clients and internal/external stakeholders.
• Act as the primary point of contact for escalations and strategic discussions.
• Provide regular service delivery updates, insights, and performance reports.
• Manage complex stakeholder interactions and resolve operational issues effectively.

Technical Expertise

• Utilize HRO systems such as Workday, Darwin, and ServiceNow to support seamless service delivery.
• Manage and monitor activities through ServiceNow or similar ticketing platforms.
• Stay updated on HRO technology trends and functionalities.

Strategic Planning & Continuous Improvement

• Collaborate with leadership on service delivery and team development strategies.
• Drive initiatives to expand service offerings and align operations with organizational goals.
• Analyze operational data and identify opportunities for process improvement.

Required Qualifications:

• Bachelor's or Master's degree in any discipline.
• 7–10 years of HR Operations / Shared Services experience supporting international geographies.
• Hands-on experience with ServiceNow or similar ticketing tools.
• Strong understanding of HR processes, compliance, and documentation standards.
• Excellent written and spoken English communication skills.
• Strong stakeholder management, critical thinking, problem-solving, and decision-making skills.
• Proven experience managing and motivating teams in a fast-paced global environment.
• Strong attention to detail, quality control, and compliance mindset.
• Willingness to work in 24x7 / US shifts and extended hours as required.

Important points:

• Candidates who have previously worked with TCS are not eligible.
• PAN and Date of Birth will be required for profile creation.