PTP Helpdesk Specialist

Job Description – PTP Helpdesk Specialist

Location: Kolkata
Experience: 4–6 Years
Salary: Up to ₹9 LPA
Band: BPO 3
Work Mode: 5 Days Work from Office
Shift: ANZ Shift (Starting around 2–3 AM IST)

Role Overview

We are looking for a PTP Helpdesk Specialist – Accounts Payable to handle vendor and internal stakeholder queries related to the Accounts Payable function. The role will involve managing helpdesk tickets, resolving AP-related queries within defined SLAs, coordinating with internal teams, and ensuring high-quality service delivery.

Key Responsibilities

Helpdesk & Query Management

• Act as the first point of contact for vendor and internal AP queries.

• Log, track, and resolve queries through helpdesk/ticketing systems.

• Ensure timely resolution of queries within defined SLA timelines.

Accounts Payable Support

• Support invoice processing, validation, and posting activities.

• Handle invoice status, payment queries, vendor reconciliations, and escalations.

• Coordinate with AP teams to resolve discrepancies and blocked invoices.

Vendor & Stakeholder Communication

• Communicate with vendors through email and phone regarding invoice and payment issues.

• Coordinate with Procurement, Finance, Treasury, and other internal teams.

• Provide accurate and timely updates to stakeholders.

Process & Compliance

• Ensure adherence to company policies, controls, and audit requirements.

• Support month-end close activities related to AP helpdesk items.

• Identify process gaps and suggest process improvements.

• Maintain proper documentation and knowledge-sharing materials.

Required Skills

ERP & Systems

• Expert-level knowledge of SAP or JD Edwards (JDE).

• Strong proficiency in MS Excel, Word, and PowerPoint.

• Advanced Excel knowledge, including:

  • IF, SUMIFS, COUNTIFS

  • VLOOKUP/XLOOKUP

  • Pivot Tables

  • Cell References

  • AVERAGE

  • Ageing

  • Date Formatting

  • Text to Table

Experience

• Total 4–6 years of experience in P2P (Procure-to-Pay).

• At least 2+ years of relevant experience as an SME in P2P/AP Helpdesk or similar processes.

• Experience in reporting, compliance, stakeholder management, and handling stringent timelines.

Communication & Soft Skills

• Excellent English communication skills—written and verbal.

• Strong stakeholder and customer-handling skills.

• High accountability, self-motivation, and a positive attitude.

• Strong analytical and problem-solving skills.

• Good time-management and organizational skills.

Other Requirements

• Willingness to work in ANZ shifts starting around 2–3 AM IST.

• 5 days work from office is mandatory.

• Candidate should be medically fit to work in the required shift.

• Ex-TCS employees are not eligible to apply.

• PAN and Date of Birth (DOB) will be required for profile creation.

Interested Candidates

Please complete the questionnaire below to help us assess your eligibility for the role:

Questionnaire: https://myglit.com/lateral/cref/ee96c45d8f

Note: Only candidates meeting the required P2P experience, ERP expertise, shift flexibility, and location/work-from-office requirements will be considered.