Customer Service B2B Jobs, Work in Mandaluyong

Acquire BPO

1488 Views

14 hours ago

0-1 Year(s)

₱ 25 - ₱ 30K p.m

Manila (Mandaluyong)

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Job Description

Key Skills

Customer Service

335 candidate(s) have already applied for this Job. Apply now

COME FOR A CAREER, STAY FOR THE FUN

#AcquireTheAlife #ShareTheAlife

A SNAPSHOT OF YOUR ROLE

We are looking for a Customer Service Agent to enhance the delivery experience and to provide delivery execution solutions to our clients

Take inbound and outbound calls for customers to handle service issues regarding their mobility device and or account

Understand customer business challenges

Develop solutions to solve the customer needs

Establish business cases and helping customers choose our solution

Provide excellent customer service

Take ownership until issue is resolved

Coordinate with order writers, engineer and customer to provision orders timely

Handle all calls with courtesy and professionalism

Research required information using available resources

Manage and resolve customer complaints

Achieve sales target

A BIT ABOUT YOU

At least 6 months of work experience in the call center industry

Customer Service background

Proficient in English

Excellent verbal and written communication skills

Active listening skills

Organizational skills

Sound judgement

Flexibility and adaptability

Resilience and the ability to work under pressure

Interest to interact with people

WHAT'S IN STORE FOR YOU

26k Base pay

2k Allowance

Night Differential

HMO + 2 Free Dependents on your 1st Month

Competitive Monthly Incentive

WHAT SUCCESS LOOKS LIKE

High customer satisfaction.

Excellent feedback from customers.

Achievement of KPIs.

WHAT WE VALUE

We are proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhere.

Impact: Do, get it done, create impact.

Passion: Be positive, bring passion and energy.

Transparency: A transparent team can help each with other.

*Exclusive for specific campaign only

Acquire is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.

Employer questions

Your application will include the following questions:

How many years' experience do you have in the BPO industry?

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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