Customer Service | On-site | US Retail Account

Alorica

1527 Views

17 hours ago

Customer Service | On-site | US Retail Account

1-2 Year(s)

Batangas Calabarzon (Balete, Batangas City, Cuenca, Lipa, Malvar)

Job Description

Key Skills

Administrative Business to Business (B2B)

2 candidate(s) have already applied for this Job. Apply now

Responds to requests and calls from customers related to client specific programs and products

Identifies and responds to customer’s needs based on designated procedures of account/client

Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call related information of each call received for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Escalates calls to supervisor when necessary and appropriate

Maintains and updates customer information as necessary

Provides support and assistance as needed

Up-sells to customer upgrades as necessary

May perform other client specific duties as necessary and required by program/account

Role

Fresher

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs | Jobs | Customer Service | On-site | US Retail Account in Mumbai & Delhi

Ralflorence Alambra

Recruiter - Alorica

NA, philippines

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