Customer Service | On-site | US Retail Account
AloricaCustomer Service | On-site | US Retail Account
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
- Responds to requests and calls from customers related to client specific programs and products
- Identifies and responds to customer’s needs based on designated procedures of account/client
- Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call related information of each call received for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Escalates calls to supervisor when necessary and appropriate
- Maintains and updates customer information as necessary
- Provides support and assistance as needed
- Up-sells to customer upgrades as necessary
- May perform other client specific duties as necessary and required by program/account
Role
Fresher
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Travel and cruise account
Gratitude Inc0 - 1 Year(s)
15 - 20 Thousand p.m
Batangas Calabarzon, Philippines
Customer Service Representatives - Iloilo
Gratitude Inc1 - 2 Year(s)
Confidential
Iloilo, Philippines
1 - 2 Year(s)
Confidential
Manila, Philippines
2 - 3 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Customer Service Representative- CDO
Gratitude Inc1 - 2 Year(s)
Confidential
Agusan Del Norte Caraga, Philippines
Customer Service Representative
Gratitude Inc0 - 1 Year(s)
10 - 15 Thousand p.m
Cebu Central Visayas, Philippines
Customer Service Representative - Davao
Gratitude Inc1 - 2 Year(s)
Confidential
Davao, Philippines
1 - 2 Year(s)
Confidential
Manila, Philippines
Customer Service Representative - CEBU IT PARK
Gratitude Inc0 - 1 Year(s)
Confidential
Cebu Central Visayas, Philippines
Customer Service Representative- Iloilo
Gratitude Inc1 - 2 Year(s)
Confidential
Iloilo, Philippines