Assistant Manager - Transactional Quality
Gratitude IncAssistant Manager - Transactional Quality
Job Description
Key Skills
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RESPONSIBILITIES
- Provides day to day direction to Lead Associates.
- Ensures compliance to contractual deliverables and address team level issues.
- Attend client calls and send out quality findings to stakeholders.
- The assistant manager will be responsible in ensuring that lead quality leads are scheduled accordingly based on operational needs.
- Review and approve the sampling strategy that suits the business requirement.
- Decide on the Calibration Process and Variance Target.
- Create and review the Quality Standard Document and ensure adherence to same.
QUALIFICATIONS:
- Bachelor’s Degree /Post Graduate /MBA
- Amenable to work onsite in Eastwood
- 3 Years Plus transactional experience & Should have at least 1 year experience in Quality Team Lead Role.
- Must have at least 2 years’ experience working to corporate travel and leisure domain.
- GDS skill on one and more GDS (Worldspan, Sabre, Galileo, Amadeus and Apollo).
- Excellent Communication and Analytical skills.
- Domain Expertise in Power Point Designing, Content Designing & Transactional Quality,
- Knowledge of QC tools (Pareto, Cause & Effect Diagram and Control Charts etc.).
- Understanding of end-to-end processes and appreciation of critical parameters.
Role
Lead Assistant Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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