Application Support Engineer Jobs in Pasig

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11 hours ago

3-5 Year(s)

Manila (Pasig)

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Job Description

Key Skills

Technical Support Engineer

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MINIMUM REQUIREMENT QUALIFICATIONS

Key Skills:

Qualifications for an IT Application Engineer specializing in supporting SaaS (Software as a Service)

EDUCATION AND/OR EXPERIENCE

A bachelor’s degree in Computer Science, Information Technology, or a related field is required.

3-5 years experience as an Application Support Engineer in a BPO Industry environment.

DUTIES AND RESPONSIBILITIES

Implementation and Integration: The role will be responsible for setting up and configuring SaaS applications to meet the organization’s needs. This includes integrating SaaS solutions with existing systems, databases, and workflows.

Security: Ensuring the security of SaaS applications and the data they handle is paramount. This role must implement robust security measures, access controls, and data encryption to protect sensitive information.

Data Management: The role will oversee SaaS application data backup, recovery, and retention policies. They ensure that data is regularly backed up and can be restored in case of data loss or system failures.

Updates and Maintenance: SaaS providers often release updates and apply patches to improve functionality and security. This role is responsible for staying current and applying these updates as needed.

User Support: The role will provide technical support to users encountering SaaS application issues. This includes troubleshooting problems, providing guidance, and escalating issues to the SaaS provider when necessary.

Cost Management: The role will work closely with the IT Manager, SLTs, and Finance departments to manage the costs associated with SaaS subscriptions. This includes optimizing usage to avoid overpaying and ensuring the organization gets value from its SaaS investments.

Compliance: Ensuring that the use of SaaS applications complies with industry regulations and internal policies is another important responsibility. The role must address compliance issues related to data privacy, security, and other relevant standards.

Training and Documentation: This role may train users to use SaaS applications effectively. They may also create and maintain documentation and knowledge bases to assist users in understanding and using these tools.

Vendor Management: Managing relationships with SaaS providers is crucial. IT Heads and IT Support Engineer will often negotiate contracts, monitor service level agreements (SLAs), and coordinate with vendors for technical support and issue resolution.

Scalability and Optimization: As the organization’s needs evolve, the IT Support Engineer must assess whether the current SaaS applications are still suitable. He/She may need to recommend new solutions or adjustments to existing ones to accommodate growth or changing requirements.

Technical Proficiency: Strong knowledge of SaaS applications and cloud computing platforms (e.g., AWS, Azure, Google Cloud). Proficiency in programming languages such as Python, Java, or JavaScript may be necessary for scripting and automation tasks.

SaaS Application Expertise: In-depth understanding of the specific SaaS applications or suites the organization uses or supports. This may include applications like Slack, Microsoft 365, Google Workspace, Trello, Jump Cloud, Click-Up, or other industry-specific SaaS tools.

System Administration: Proficiency in system administration tasks, including user management, access control, and configuration of SaaS applications.

Integration Skills: Experience integrating SaaS applications with other systems and platforms using APIs and middleware.

Networking and Infrastructure: Knowledge of networking fundamentals and infrastructure components that support SaaS applications.

Automation and Scripting: Proficiency in automation tools and scripting languages to streamline repetitive tasks and improve efficiency.

Monitoring and Performance Optimization: Ability to monitor the performance of SaaS applications and make optimizations as needed to ensure reliability and efficiency.

Documentation and Communication: Strong documentation skills to create guides, manuals, and documentation for SaaS applications. Effective communication skills for interacting with end-users and other IT teams are also crucial.

Certifications: Relevant certifications can boost your qualifications. Examples include AWS-certified Solutions Architect, Microsoft Certified: Azure Administrator, or certifications specific to the SaaS applications you support.

Project Management: Familiarity with project management methodologies can be beneficial, as SaaS application engineers may work on projects related to application upgrades, migrations, or new implementations.

Role

Software Developer/ Tester

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

IT Software/Hardware

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