Customer Service Representative Jobs in Pasig
EnshoredCustomer Service Representative Jobs in Pasig
Job Description
Key Skills
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Job description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Flexibility to learn all types of Customer Service channels through PAID Training
- High ownership for learning and development
- Provide outstanding service to our customers
- Understand the list of research or back-office tasks
- Perform the tasks at the required speed and accuracy to meet client’s KPI requirements
- Involve in ad-hoc projects
- Log all activities diligently
- Meet daily KPI requirement
What to Expect:
- Opportunity to gain experience in different channels or services in the BPO Industry (Voice, Chat, Email, back office)
- Internal movement that promotes career growth
- Strong learning and development plans for your career growth
- HMO for you and your qualified dependents
- Bereavement Assistance
- Total of 20 Leaves Per year
- Account incentives
Minimum Requirement Qualifications:
- Good English communication skills
- Advance Computer Skills
- Attention to detail and quality-conscious
- Amenable to work on shifting schedules, weekends, and holidays
- Amenable to work in Ortigas Center Pasig (Hybrid set up)
Education and/or Experience:
- College level (with or without BPO experience) or Sr. High School graduate (with at least 6 months of BPO experience)
- Knowledge of MS Office, Gsuite Applications, Zendesk are preferred but not required
Demonstrated competency in the following areas is also required:
- Good interpersonal skills
- Proven ability to work to deadlines and under pressure with a positive attitude
- Proven to be a lead-taker and able to work with passion without the need for constant coaching or manager intervention
- Show high Grit and flexibility to be coached and learn
Employer questions
Your application will include the following questions:
-
Have you worked in a call centre before?
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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