LOOKING FOR CSR WITH AT LEAST 1-3YEARS EXP IN FINANCIAL SERVICES INDUSTRY Earn Up to 29k* | EXL North Edsa, Quezon City

EXL Service

644 Views

2 months ago

LOOKING FOR CSR WITH AT LEAST 1-3YEARS EXP IN FINANCIAL SERVICES INDUSTRY Earn Up to 29k* | EXL North Edsa, Quezon City

1-3 Year(s)

20 - 30 Thousand p.m

Manila (Cubao Quezon City)

Job Description

Key Skills

Customer Service

Be the first to apply for this job. Apply now

STAY AT HOME AND GET HIRED OVER THE PHONE!

JOB HIGHLIGHTS:

• Face to Face interviews | Walk-in applicants

• Work On Site

Roles and Responsibilities:

• Manage inbound calls and emails from client, client's customers, advisors requesting for website-based request such as but not limited to: site navigation support, data extraction support, functionality related queries and customization-related requests where will assist the requestor

• Create, manage, and drive closure on service requests

• Problem solves, communicate, and promptly handle escalated issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns

• Typically handles straightforward problems/issues and refers more complex issues to senior staff

• Proactively follow up on outstanding issues with internal functional areas as well as with external clients.

Job Qualifications:

• Minimum 2 years in college (College graduates preferred)

• At least 3-years prior customer service experience required

• 3-5 years experience in financial services industry

• knowledge of ERISA and IRS codes 401(a), 401(k), profit sharing and related retirement plans.

• Willing to be assigned in North Edsa, Quezon City

What we offer:

• Competitive Compensation Package with Retention Program Incentives, Performance Incentives

• In-house training

• Medical coverage +3 dependents Dental coverage

• Personal development programs

• Enjoy In-house Gym and Recreation Areas

• Meal and other allowances

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.