Customer Service Healthcare Jobs, Work in Muntinlupa

Genpact

2124 Views

12 hours ago

0-1 Year(s)

₱ 20 - ₱ 25K p.m

Manila (Alabang Muntinlupa City)

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Job Description

Key Skills

Care and Health Services Health Informatics

1036 candidate(s) have already applied for this Job. Apply now

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate/Developer, Customer Service!

In this role, you are responsible for B2C Voice and Email Customer service

Responsibilities

Answers questions & resolves issues based on phone calls/letters from members, providers & plan sponsors;

Categorizing level of priority of requests & coordinating with the appropriate staff; documents & tracks contacts with members, providers & plan sponsors;

Explains member's rights and responsibilities in accordance to contract;

Handle complaints (member/provider), grievance & appeals (member/provider) via relevant recording & reporting system;

Determines applicable coverage provisions & verifies member plan eligibility relating to incoming correspondence & internal referrals.

Qualifications we seek in you!

Minimum Qualifications

B.Com /graduate

Customer service background in same industry

Good communication & negotiation skills; strong understanding of medical terminologies

Preferred Qualifications/ Skills

Strong analytical skills & attention to detail

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Harold Navales

Recruiter - Genpact

NA, philippines

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