HCM Operations Team Leader

Gratitude Inc

1760 Views

10 hours ago

2-5 Year(s)

₱ 40 - ₱ 50K p.m

Manila (Eastwood quezon city)

Job Description

Key Skills

Collaboration Proposal Writing Quality assurance Quality Management System Root cause analysis Technical Support Performance Management Stakeholder Management WFM tools client management WFM Team Leader QA Analyst skills TTT certification to deliver trainings Bachelor's Degree BPO Experience is a must Collaboration and Training QA and compliance Familiarity with HRIS/HCM, payroll support, workforce management systems (UKG, ADP, Workday, SAP)

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Day-to-Day Responsibilities:

Lead and deliver complex client engagements and coordinate with internal teams to execute business solutions.
Participate in proposal development for business opportunities.
Establish operational objectives, delegate work, and conduct regular team meetings to improve productivity and customer satisfaction.
Participate in WFM alignment discussions for staffing models, nesting strategies, and early-stage performance governance.

Qualifications :

Bachelor’s degree preferred.
Minimum 2 years of experience as a QA Analyst
Experience in supporting HCM accounts(Workday, Kronos, Paychex, ADP, SAP, Oracle, Sage) on Technical Support vertical(must have)
Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends is a must.
Demonstrated ability to coach teams in a high-visibility, fast-scaling pilot account.
Familiarity with HRIS/HCM, payroll support, workforce management systems (UKG, ADP, Workday, SAP success is a plus).
Collaboration skills across Recruitment, Training, WFM, IT, and Quality during ramp-up.
Must have BPO experience

Role

Operations Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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