Hiring Billing Specialist, Jobs in Muntinlupa City

Genpact

2203 Views

14 hours ago

0-1 Year(s)

₱ 20 - ₱ 25K p.m

Manila (Alabang Muntinlupa City)

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Job Description

Key Skills

billing process

475 candidate(s) have already applied for this Job. Apply now

Customer Service – Billing and Collections

Work Location: Alabang, Muntinlupa

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Billing and Collection Representative

This role is to answer incoming calls from customers and do outbound calls to make payments, answer inquiries and questions, handle complaints, troubleshoot problems and provide information about invoice concern from US Based customer regarding their Solar Panel.

Responsibilities

Answer calls and respond to emails.

Do outbound calls, collect from past due accounts, and assist customers in payment arrangements.

Handle customer inquiries both telephonically and by email

Research required information using available resources.

Manage and resolve customer complaints.

Provide customers with product and service information.

Enter new customer information into system.

Update existing customer information.

Process payments

Identify and escalate priority issues.

Route calls to appropriate resource Follow up customer calls where necessary.

Document all call information according to standard operating procedures.

Qualifications we seek in you!

Minimum Qualifications

College degree or equivalent

Proficient in relevant computer applications

Required language proficiency.

Knowledge of customer service principles and practices

Knowledge of call center telephony and technology

Some experience in a call center or customer service environment

Good data entry and typing skills.

Knowledge of administration and clerical processes

Preferred Qualifications/ Skills

Verbal and written communication skills

Listening skills

Problem analysis and problem solving

Customer service orientation

Organizational skills

Attention to detail.

Judgment

Adaptability

Teamwork

Stress tolerance

Resilience

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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