Account Associate - Mandarin [Work Onsite - Pasig]

Gratitude Inc

288 Views

12 hours ago

2-5 Year(s)

₱ 70 - ₱ 100K p.a

Manila

Job Description

Key Skills

Must be fluent in speaking both Mandarin and English

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Experience and Educational attainment:

Open to HS graduate (old curriculum)

Open to Senior High graduate, if under graduate of Senior high - Minimum 2yrs experience required

Certification not required as long as they are proficient in the Mandarin language

Open to Non-Filipino candidates

Salary: 70k-100k all in

- Candidate will take inbound calls exclusive to Mandarin customers.

Summary

• The position is responsible for ensuring extraordinary service by promptly and accurately responding to phone calls from existing customers, making it easy for them to do business with us, recognizing their value to us and solving their issues. Incumbents of this position also add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customer and increased customer’s loyalty. They will also be responsible for evaluating and analyzing customer account information and recommending tailored solutions to the customer that add value to their business.

Essential Duties & Responsibilities include the following:

• Other duties may be assigned by the Department Head

and / or its representatives

• Works in a fast-paced, structured call center environment

• Delivers extraordinary customer care by responding to customer questions concerning their accounts

• Grows and nurtures customer relationships on each and every call that result in measurable customer value

• Documents necessary account information and offer solutions that benefit the customer

• Maintains acceptable performance standards, including effectiveness, efficiency and quality.

• Upholds the client policies (call handing, password, security, systems, and confidentiality etc)

• Supports and adheres to company policies, requirements, and expectations

• Maintains regular and consistent attendance and punctuality

Education & Experience

• Must be fluent in speaking both Mandarin and English

• Must not be be a regular employee of VXI

• Must have at least 6 months tenure in current position

• No existing or pending infractions

Competencies • Successful experience in the service industry is strongly preferred with a passion for

building customer loyalty

• Experience working in a technical support environment

• Strong problem solving skills

• Flexibility for scheduling

• Passion for serving customers with proactive solutions that grow relationships

• Exceptional listening and relationship building skills

• Demonstrates ability to manage complex, difficult, or emotional situations

• Effective and accurate decision-making skills

• Strong verbal communication skills including active listening

• Multi-tasking ability

• Critical thinking

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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