Accounts Receivable - Billing Analyst (B2B CSR)

Gratitude Inc

927 Views

3 months ago

Accounts Receivable - Billing Analyst (B2B CSR)

2-6 Year(s)

25 - 30 Thousand p.m

Manila (Pasay City, Taguig)

Job Description

Key Skills

bpo billing process Finance and Accounting Resolving Billing Discrepancies

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Job title: Accounts Receivable - Billing Analyst

Work set up: Work Onsite (Pasay and Taguig)

Work shift: Shifting

Start date: ASAP

An AR Billing Analyst will support the client’s customers to identify and resolve billing issues, reconcile accounts, and perform manual transaction data entries. A successful individual in this role will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The ideal candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail.

This role will require for the successful candidate to:

• Partner with stakeholders to ensure participating customers realize intended benefits. An effective candidate will be a creative problem solver, committed to the team, and able to work around obstacles. The analyst will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions

• Support monthly billing processes between multiple internal teams by auditing billing data, providing data management and data entries

• Understand the client’s billing processes to provide guidance to internal stakeholders, identify defects and drive resolution.

• Proactively identify and implement operational improvements, enhancements, and system

customizations that meet business requirements.

• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience

• Support recurring and ad hoc reporting for various internal/external stakeholders

• Escalating when appropriate to direct manager and/or senior leaders

Qualifications:

• Graduate of a Bachelor’s Degree.

• Prior experience of at least 2 years in Accounts Receivable or Finance & Accounting role as an

Analyst or worked in a BPO industry catering to customer needs is required.

• Excellent verbal and written communication skills, with a strong customer service focus

• Detail oriented and with problem solving skills

• Experience with Netsuite and/or Oracle a plus.

• Should not be a current or former employee of Alldigitech

• Must not be a job hopper who only works for less than a year for several companies

• Should be amenable to attend for online interviews

Recruitment Process: (Virtual/Online)

o Initial Interview

o English Proficiency Exam and Email Assessment

o Operations Interview

o Client Interview

Role

Billing Specialist

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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