Accounts Receivable Specialist – Voice

Job Overview

We are looking for Accounts Receivable Specialists to support customer service and accounts-related operations for an Australian logistics account. The ideal candidates will have relevant experience in Accounts Receivable, Procurement, Logistics, or a similar field, along with hands-on experience using ERP or SAP applications and strong communication skills.

Candidates from both BPO and non-BPO backgrounds are welcome, subject to the relevant experience and voice-account requirements outlined below.

Key Responsibilities

• Handle customer communications and respond to inquiries professionally.

• Monitor and track customer orders and provide timely updates.

• Resolve customer queries and coordinate with relevant teams to address concerns.

• Monitor shop orders and follow up on outstanding items as required.

• Support customer service activities related to accounts receivable and logistics operations.

• Use ERP or SAP applications to access, update, and monitor relevant operational information.

• Maintain accurate records and follow established processes and service standards.

• Use Microsoft Excel for tracking, reporting, and day-to-day operational tasks.

Qualifications

• College graduate in any discipline; Accounting or Business Management is preferred.

• At least 1–2 years of relevant experience in BPO or non-BPO environments.

• Candidates with BPO experience must have worked in a voice account.

• Candidates from non-BPO backgrounds may have voice or non-voice experience.

• Hands-on experience using ERP or SAP applications.

• Proficient in Microsoft Excel.

• Excellent verbal communication skills, with English proficiency close to Standard American English.

• Experience in Accounts Receivable, Procurement, Logistics, or a related field.

• Experience in a logistics or freight-forwarding company is preferred.

• Willingness to work onsite in Cebu City on an Australian-time-zone schedule.

Work Arrangement

• Location: IT Park, Cebu City, Philippines

• Work Setup: 100% onsite

• Shift: 5:00 AM or 6:00 AM, aligned with Australian business hours

• Target Start Date: November 6, 2026

What We Offer

• Competitive compensation, negotiable based on relevant experience and candidate qualifications.

Recruitment Process

1. Initial Interview

2. SVAR

3. L2 Interview – Microsoft Teams

4. L3 Interview – Microsoft Teams

Application Requirements

• Submit an updated CV highlighting relevant Accounts Receivable, Procurement, Logistics, or customer service experience.

• Clearly mention ERP/SAP applications used, Microsoft Excel skills, and voice-account experience where applicable.

• Candidates with logistics or freight-forwarding experience should highlight relevant responsibilities and achievements.