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GRATITUDE INC
APAC · AFRICA · U.S.A

(ACTIVE) Inside Sales Assistant Manager - Hybrid in Makati | PRIO HIRING (OPEN UNTIL Oct16th)

112 Views 1 week ago
Experience 3–5 Year(s)
₱
Salary Confidential
Location Manila (Makati)
27 candidate(s) already applied

Job Description

Inside Sales Assistant Manager

Location: Makati City, Philippines
Work Setup: Hybrid (3 days onsite and 2 days work from home)
Work Schedule: Shifting
Joining: Immediate joiners preferred

Job Summary

We are looking for an experienced Inside Sales Assistant Manager to drive sales performance, manage customer accounts, lead a team, and achieve revenue growth. The ideal candidate should have strong inside sales experience, excellent relationship management skills, and a proven ability to lead sales teams while managing a high-volume portfolio of small to mid-sized customer accounts.

The role focuses on customer retention, account growth, pipeline management, sales execution, and delivering an excellent customer experience through data-driven sales strategies.

Key Responsibilities

1. Drive Sales Performance and Revenue Growth

  • Proactively engage prospective and existing customers to identify sales opportunities, recommend solutions, and close deals.

  • Achieve individual and team sales targets, revenue goals, and productivity metrics.

  • Maintain a healthy sales pipeline through lead generation, follow-ups, and opportunity conversion.

  • Identify opportunities to increase sales, improve profitability, and grow existing customer accounts.

  • Use sales data and market insights to improve conversion rates and business performance.

2. Team Leadership and Management

  • Lead, coach, and motivate the inside sales team to achieve business objectives.

  • Monitor team performance, productivity, and sales targets.

  • Provide regular feedback, coaching, and guidance to improve sales effectiveness.

  • Support team members in handling customer objections, escalations, and complex sales situations.

3. Account Management and Customer Relationships

  • Build and maintain strong relationships with existing customers to improve retention and satisfaction.

  • Understand customer business needs and recommend relevant products and services.

  • Manage customer inquiries, complaints, and escalations to ensure timely resolution.

  • Develop account plans and sales strategies to maximize portfolio growth.

  • Identify cross-selling and upselling opportunities within the assigned customer portfolio.

4. Sales Pipeline Management and Reporting

  • Monitor sales activities, pipeline progress, and opportunity forecasts.

  • Maintain accurate customer records, sales interactions, and opportunity details in CRM systems.

  • Prepare regular sales performance reports and track revenue, profitability, and customer satisfaction metrics.

  • Collaborate with internal stakeholders and business development teams to qualify leads and support sales initiatives.

Required Qualifications

  • Bachelor's degree or equivalent practical experience.

  • 3–5 years of experience in Inside Sales.

  • At least 3 years of experience leading or managing a team.

  • Strong experience in sales execution, account management, and customer relationship management.

  • Proven track record of achieving sales targets and driving revenue growth.

  • Excellent communication, negotiation, problem-solving, and leadership skills.

  • Experience with CRM systems, sales reporting, and pipeline management.

  • Willingness to work in a hybrid setup in Makati City with a shifting schedule.

  • Immediate joiners preferred.

What We Offer

  • Competitive basic salary and additional allowances.

  • Comprehensive health insurance coverage.

  • Generous paid time off and holiday leave.

  • Career development and advancement opportunities.

  • Collaborative and inclusive work culture.

  • Modern and well-equipped work facilities.

Pre-Screening Questions

  1. How many years of Inside Sales experience do you have?

  2. How many years of experience do you have leading or managing a team?

  3. What is your last drawn salary?

  4. What is your expected salary?

  5. Are you amenable to working in a hybrid setup with a shifting schedule in Makati City?

  6. This is an urgent requirement. Can you join immediately?

​

Key Skills

8 Skills
CRM (Customer relationship Management) Revenue Growth Inside Sales Upselling team leadership Lead Generation Sales Management Sales Account Management

Role Specifications

Role
Business Development Manager
Timings
Rotational Shifts (Permanent)
Industry
Telecom / ISP
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Toukeerahmed Attar
Recruiter - Gratitude Inc
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