(ACTIVE) Lead Process Excellence - BPO/CPO | Hybrid in Manila

Job title: Lead Process Excellence

Work setup: Hybrid in Manila

Work schedule: Flexible to work on a shifting schedule if business needs (weekends, night shift, holidays)

Start date: ASAP

Headcount: 1

Qualifications:

• Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.

• Lean Six Sigma Green Belt certification.

• At least 3–5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.

• BPO/CPO experience.

• Hands‑on experience leading Green Belt–level projects using DMAIC, RCA, process mapping, and workflow analysis.

• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.

• Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.

• Experience creating SOPs, process maps, and training materials.

• Strong communication skills, with the ability to present findings clearly to cross‑functional teams.

• Ability to collaborate effectively with Operations, Reporting/MIS, and cross‑functional partners.

• Strong organizational skills with the ability to manage multiple projects simultaneously.

Desired:

• Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level.

• Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams.

• Familiarity with data visualization tools (e.g., Power BI, Tableau).

• Strong facilitation skills for workshops, huddles, and process reviews.

• Ability to influence stakeholders and drive adoption of new processes.

• Demonstrated success in sustaining improvements through control plans and standardized documentation.

• Experience in business writing, process documentation, and delivering training.

• Strong problem‑solving skills with the ability to work independently and within a team.

Certificate/Credentials:

• Lean Six Sigma Green Belt Certification

Recruitment Process:

• Validation

• Zwayam profile creation

• HR Interview

• H

iring Manager Interview

• Onboarding