(ACTIVE) Lead Process Excellence - BPO/CPO | Hybrid in Manila
Job Description
πͺπ ππ₯π πππ₯ππ‘π!
ππππ π£π₯π’πππ¦π¦ ππ«ππππππ‘ππ
πͺπ’π₯π π¦ππ§π¨π£: Hybrid in Manila
πͺπ’π₯π π¦πππππ¨ππ: Flexible to work on a shifting schedule if business needs (weekends, night shift, holidays)
π¦ππππ₯π¬ ππ¨ππππ§: PHP 52,000 to 73,000 package
π¦π§ππ₯π§ πππ§π: ASAP
ββββββββββββββββββ
π€π¨ππππππππ§ππ’π‘π¦
β’ Bachelorβs degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field.
β’ Lean Six Sigma Green Belt certification.
β’ At least 3β5 years of experience in process improvement, operations, business analysis, or continuous improvement roles.
β’ BPO/CPO experience.
β’ Hands-on experience leading Green Beltβlevel projects using DMAIC, RCA, process mapping, and workflow analysis.
β’ Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
β’ Proficiency in Microsoft Excel, PowerPoint, and process documentation tools.
β’ Experience creating SOPs, process maps, and training materials.
β’ Strong communication skills, with the ability to present findings clearly to cross-functional teams.
β’ Ability to collaborate effectively with Operations, Reporting/MIS, and cross-functional partners.
β’ Strong organizational skills with the ability to manage multiple projects simultaneously.
ββββββββββββββββββ
πππ¦ππ₯ππ
β’ Exposure to Lean, Kaizen, or other continuous improvement methodologies beyond Green Belt level.
β’ Experience supporting or working alongside Black Belts, Business Excellence Managers, or Transformation teams.
β’ Familiarity with data visualization tools (e.g., Power BI, Tableau).
β’ Strong facilitation skills for workshops, huddles, and process reviews.
β’ Ability to influence stakeholders and drive adoption of new processes.
β’ Demonstrated success in sustaining improvements through control plans and standardized documentation.
β’ Experience in business writing, process documentation, and delivering training.
β’ Strong problem-solving skills with the ability to work independently and within a team.
ββββββββββββββββββ
πππ₯π§ππππππ§π / ππ₯ππππ‘π§ππππ¦
β’ Lean Six Sigma Green Belt Certification
Key Skills
5 SkillsRole Specifications
Similar Jobs
Cantonese Bilingual Customer Service Representative (CSR) β Project-Based
Marketing Operations Manager
Vietnamese Multilingual Account | Quezon City Onsite | SIGN-ON BONUS
SAP FICO Consultant
CSR Healthcare account -Sagility bohol
About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
Interview Tips
Curated for this roleGet the Best Jobs
Right on your fingertips with instant alerts