(ACTIVE) PHRN - Voice (QC Site) | WFH

Gratitude Inc

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1 day ago

1-5 Year(s)

Manila (Eastwood quezon city)
(Base Location for WFH)

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Job Description

Key Skills

Customer Service Documentation Nursing medical coding PH - Registered Nurse medical record system Healthcare Operation customer support voice process skills Hospital experience General customer service Experience in Healthcare BPO industry and knowledge of healthcare vertical Supervisory in clinical operations

2 candidate(s) have already applied for this Job. Apply now

PHRN CLINICAL ANALYST – VOICE ACCOUNT | WORK FROM HOME

Location: Quezon City, Metro Manila
Work Setup: Work from Home (WFH)
Schedule: Shifting

Target Start Date: November 16, 2026

Job Summary

We are hiring Philippine Registered Nurses (PHRN) for a Clinical Analyst – Voice Account role supporting healthcare operations. This opportunity is ideal for licensed nurses with hands-on bedside, hospital or clinical experience who are looking to build a career in a healthcare BPO voice environment.

The role involves handling healthcare-related customer interactions, applying clinical knowledge, maintaining accurate documentation and following established quality, compliance and process standards.

Key Responsibilities

• Handle healthcare-related customer interactions through voice channels.
• Apply nursing and clinical knowledge to understand and address customer or patient-related concerns.
• Review and communicate healthcare information accurately according to established processes.
• Maintain accurate documentation and follow client-specific procedures.
• Ensure compliance with quality, privacy, verification and documentation requirements.
• Handle customer concerns professionally while demonstrating empathy and active listening.
• Escalate complex or clinically sensitive cases according to established guidelines.
• Meet productivity, quality, accuracy and customer-service targets.
• Maintain confidentiality of patient and healthcare information.
• Participate in training, assessments, coaching and process updates.
• Work effectively in a shifting work schedule.

Qualifications

• Must be a Philippine Registered Nurse (PHRN) with an active license valid for at least 6 months from the date of application.
• Minimum 1 year of actual bedside, hospital or clinical experience as a Staff Nurse.
• Clinical experience must not be obtained through internship or training.
• Valid Certificate of Employment (COE) from recent employer is required.
• Must not be a former or current employee of the client.
• Strong verbal and written English communication skills.
• Good clinical judgment, attention to detail and documentation skills.
• Customer-service orientation with empathy and professional communication.
• Willing to work on a shifting schedule.
• Willing to undergo online interviews and onsite assessment/recruitment processing in Quezon City.

Compensation & Benefits

• PHP 30,000 basic pay
• PHP 1,000 flex fund allowance
• PHP 31,000 total package
• 20% night differential
• HMO coverage from Day 1
• Performance incentives*
• 14th-month pay
• PHP 300 monthly rice allowance upon regularization
• Referral bonus

Recruitment Process

• Online interviews
• Onsite assessment
• Assessment schedule: Monday to Friday, 11:00 AM to 5:00 PM
• Recruitment/assessment site: G/F Giga Tower, E. Rodriguez Jr. Ave., Brgy. Ugong Norte, Quezon City, Metro Manila 1110

Important Application Requirement

Candidates must include their middle initial or complete middle name and present/current house address in their CV.

Screening Details

PHRN/PRC license validity date
Years of bedside/hospital/clinical experience as a Staff Nurse
Confirmation of valid Certificate of Employment from recent employer
Current location
Willingness to attend onsite recruitment processing/assessment in Quezon City
Last drawn salary
Expected salary
Notice period and availability to start on or before November 16, 2026

Role

Clinical Coding Analyst

Timings

Rotational Shifts (Permanent)

Industry

Medical / Healthcare / Hospital

Work Mode

Work from Home

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Bibi Hukkeri

Recruiter - Gratitude Inc

NA, india

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