(ACTIVE) RTA Lead_UK Financial Collections (Project Motor) | Onsite in Quezon City (196405)

WE ARE HIRING!

REAL-TIME ANALYST (RTA) LEAD

Vertical: UK Financial Collections

Work Setup: 100% Onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2,400 allowance depending on experience

Start Date: ASAP

QUALIFICATIONS:

- Graduate of a Bachelor’s Degree.

- 2+ years managing RTA teams in a contact center environment.

- Experience managing multiple queues and geographies.

- SLA Achievement

- Schedule Adherence

- Occupancy

- Forecast Variance

- Abandonment %

- Queue Management Accuracy