(ACTIVE) RTA Lead_UK Financial Collections (Project Motor) | Onsite in Quezon City

Gratitude Inc

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2 days ago

(ACTIVE) RTA Lead_UK Financial Collections (Project Motor) | Onsite in Quezon City

2-3 Year(s)

Manila (Diliman quezon city, Cubao Quezon City)

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Job Description

Key Skills

Bachelor's Degree Real time analyst Lead

8 candidate(s) have already applied for this Job. Apply now

QUALIFICATIONS:

• Graduate of a Bachelor’s Degree

• 2+ years managing RTA teams in a contact center environment.

• Experience managing multiple queues and geographies.

• SLA Achievement

• Schedule Adherence

• Occupancy

• Forecast Variance

• Abandonment %

• Queue Management Accuracy

RECRUITMENT PROCESS:

Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams

Role

Lead Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Deborah Shofolabo

Recruiter - Gratitude Inc

NA, nigeria

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