(ACTIVE) RTA Lead_UK Financial Collections (Project Motor) | Onsite in Quezon City
404 Views
2 weeks ago
Experience
2–3 Year(s)
₱
Salary
Confidential
Location
Manila (Diliman quezon city, Cubao Quezon City)
93 candidate(s) already applied
Job Description
QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy
RECRUITMENT PROCESS:
Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams
Key Skills
2 Skills
Bachelor's Degree
Real time analyst Lead
Role Specifications
Role
Lead Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Similar Jobs
Insurance Customer Service Representative
Gratitude Inc • 1 – 5 Year(s)
Call Center
Customer Service
Insurance Skills
₱ 20 – 22K p.m
Manila, Philippines
Earn, Grow, and Succeed – Join Our BPO Team Now
Gratitude Inc • 0 – 5 Year(s)
English (B2 level)
₱ 20 – 30K p.m
Manila, Philippines
Wealth & Banking Service Quality Senior Analyst
Gratitude Inc • 3 – 5 Year(s)
SME Sales
Wealth Management
Supervisory Experience
Confidential
Manila, Philippines
Customer Service Representative (retention)
Gratitude Inc • 0 – 2 Year(s)
Customer Service
₱ 30 – 37K p.m
Manila, Philippines
CSR insurance Account -WNS Alabang site
Gratitude Inc • 1 – 22 Year(s)
BPO Voice Process
International Call Centre
BPO Skills
₱ 20 – 23K p.m
Manila, Philippines
About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
Location
NA, nigeria
Network
0+ Followers
Activity
500+ Posts
Interview Tips
Curated for this role
Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?
Mobile App
Get the Best Jobs
Right on your fingertips with instant alerts