(ACTIVE-URGENT) Multilingual Service Desk Analyst (German) | Onsite in Taguig - J0126-0494

Gratitude Inc

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2 months ago

(ACTIVE-URGENT) Multilingual Service Desk Analyst (German) | Onsite in Taguig - J0126-0494

2-4 Year(s)

Manila (Taguig)

Job Description

Key Skills

Problem Solving Technical Support Software Applications

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Description / Requirements

Job Title: Multilingual Service Desk Analyst (German)

Category: Service Desk / End User Services

Work set up: On-site in Taguig

Work schedule: Mid and Night-Shift

Salary: PHP 90,000 - 100,000

Employment Type: Full Time

Headcount: 2

Qualifications:

• With Service Desk or IT Service Desk Experience

.• At least 2 years of experience in Technical Support.

• Can speak, read, and write in the German Language.

• Candidates must be Filipino citizens permanently residing in the Philippines or

• Native foreign nationals with valid PRV/TRV and current residence in the Philippines.

• At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor's/College Degree in any field

• The process will be language, technical and final interview.

• We are looking for candidates who will be open for the Taguig ONSITE location.

Your main responsibilities as a Multilingual Service Desk Analyst are as follows:

• Serve as the initial point of contact for all IT-related inquiries via phone, email, chat, or ticketing system

.• Log, categorize, and prioritize incidents and service requests in the IT Service Management (ITSM) system

.• Troubleshoot and resolve Level 1 technical issues, including password resets, software/application support, printer connectivity, and basic hardware issues.

• Escalate incidents to Level 2/3 support teams when required, providing clear documentation and troubleshooting steps taken.

• Follow established procedures and scripts to guide users through problem-solving processes.

• Maintain accurate and up-to-date ticket records, ensuring clear communication with users until resolution.

• Provide excellent customer service, ensuring users are informed about the progress and resolution of their issues.

• Contribute to the creation and maintenance of knowledge base articles for common issues and solutions.

• Participate in training sessions and stay informed about new technologies, procedures, and policies.

PRE-SCREENING QUESTIONS:

What active visa do you have in the Philippines?
What is your level of proficiency in speaking, reading, and writing German?
How many years of Service Desk or IT Service Desk experience do you have?
What is your nationality?
Are you amenable to working onsite and with a shifting work schedule in Taguig?
How much is your last drawn salary?
How much is your salary expectation?
When are you available to start once hired?

Role

Customer Service Analyst

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Ngukuran Terfa

Recruiter - Gratitude Inc

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