(ACTIVE) USRN Training Program Manager (Hartford Account)_TWHF | Non-Voice

Gratitude Inc

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51 minutes ago

(ACTIVE) USRN Training Program Manager (Hartford Account)_TWHF | Non-Voice

2-8 Year(s)

Cebu Central Visayas, Davao, Pampanga

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Job Description

Key Skills

Microsoft Office USRN Team Management Utilization Management Training and Development Utilization Review Experience in Healthcare BPO industry and knowledge of healthcare vertical Supervisory in clinical operations Healthcare Trainer

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USRN Training Program Manager

Account: Hartford Account
Work Setup: Temporary WFH
Work Schedule: Shifting
Location: Philippines – BGC Taguig, Cebu, Davao, or Clark, Pampanga
Start Date: ASAP

Job Overview

We are looking for an experienced USRN Training Program Manager to lead and manage training programs for healthcare operations. The ideal candidate should have a strong clinical background, proven experience in Utilization Management, and supervisory/managerial experience in a CPO/BPO environment.

Key Responsibilities

Lead and manage training programs for healthcare and Utilization Management processes.
Develop and deliver effective training programs for clinical and healthcare operations teams.
Apply Kirkpatrick Learning Effectiveness principles to evaluate training outcomes.
Provide knowledge transfer and coaching to new and existing employees.
Monitor training effectiveness, performance, and learning outcomes.
Collaborate with operations and leadership teams to identify training needs and improvement areas.
Support process knowledge related to Utilization Review, Utilization Management, Coding, Back Office, and other CPO processes.
Provide guidance and mentorship to trainers and team members.
Ensure training programs align with business and operational requirements.

Qualifications

At least 1 year of recent and relevant clinical, hospital, or similar experience.
At least 2 years of Utilization Management experience.
At least 2 years of recent and relevant supervisory or managerial experience.
Graduate of an accredited Registered Nursing program or Doctor of Medicine degree.
Must have a current, unrestricted RN or MD license in the Philippines and/or US.
Experience in Utilization Review, Utilization Management, Coding, Back Office, Organizational Development, or other CPO-related processes.
At least 1 year of trainer experience in a CPO/BPO environment.
Experience in effective knowledge transfer using Kirkpatrick Learning Effectiveness.
Teaching credentials or training certification is an advantage.
Strong clinical background in any of the following is preferred:
- Orthopedics
- Emergency Room
- Intensive Care
- Neurology
- Occupational Medicine
- Rehabilitation
Strong supervisory/management and Microsoft Office skills.
Excellent communication, presentation, coaching, and leadership skills.

Required Certification / Credential

USRN – Any State

Recruitment Process

Validation
Talkpush Profile Creation
HR Interview
Hiring Manager Interview
Onboarding

Screening Questions

What is your current location and preferred work site?
Do you have an active USRN license? Please provide the validity date.
How many years of Utilization Management experience do you have?
How many years of supervisory or managerial experience do you have?
How many years of trainer experience do you have?
What is your last drawn salary?
What are your salary expectations?
Can you start immediately once hired?

Role

Nurse

Timings

Rotational Shifts (Permanent)

Industry

Medical / Healthcare / Hospital

Work Mode

Temporary WFH

Process

Non-Voice

Functional Area

Medical Professional / Healthcare Practitioner / Technician

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