(ACTIVE) USRN Training Specialist (Hartford Account_Hybrid/TWFH | Non-Voice

Gratitude Inc

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3 hours ago

(ACTIVE) USRN Training Specialist (Hartford Account_Hybrid/TWFH | Non-Voice

1-2 Year(s)

Cebu Central Visayas, Davao, Pampanga

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Job Description

Key Skills

Teaching Training USRN US Healthcare Utilization Management bpo Healthcare Experience Training Delivery Experience trainer

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USRN Training Specialist

Account: Hartford Account
Work Setup: Hybrid / Temporary WFH
Work Schedule: Shifting
Location: Philippines – BGC Taguig, Cebu, Davao, Clark Pampanga
Start Date: ASAP

Job Responsibilities

Conduct training programs for USRN and healthcare BPO processes.
Deliver training sessions and support new hire development.
Facilitate learning activities, assessments, and knowledge checks.
Ensure trainees understand process guidelines, workflows, and quality standards.
Monitor trainee performance and provide coaching and feedback.
Coordinate with operations and stakeholders to address training requirements.

Qualifications

At least 1–2 years of BPO/CPO Utilization Management experience.
At least 1 year of training or teaching experience.
Candidates with an academic/teaching background are welcome.
Must have an active USRN license (any U.S. state).
Strong communication, presentation, and facilitation skills.
Willing to work on a shifting schedule.
Willing to work in a hybrid/temporary WFH setup.

Required Credential

USRN License – Any U.S. State

Recruitment Process

Validation
Talkpush Profile Creation
HR Interview
Hiring Manager Interview
Onboarding

Screening Questions

What is your current location and preferred work site?
Do you have an active USRN license? What is the validity date?
How many years of BPO/CPO Utilization Management experience do you have?
How many years of training or teaching experience do you have?
What is your last drawn salary?
What are your salary expectations?
Can you start immediately once hired?

Role

Customer Service Trainer

Timings

Rotational Shifts (Permanent)

Industry

Medical / Healthcare / Hospital

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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