Job Title: USRN Trainer (Assistant Manager Level)

Account: Healthcare
Location: TP Alphaland, Makati City, Philippines
Work Setup: Onsite
Shift: Shifting Schedule
Employment Type: Permanent
Salary: Competitive (Open Budget)

Important: Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Job Summary

We are seeking an experienced USRN Trainer to deliver and manage clinical training programs for nursing professionals within a U.S. Healthcare account. The successful candidate will ensure all training programs align with client requirements, U.S. healthcare regulations, and organizational standards while developing the clinical competency of new and existing employees.

Key Responsibilities

Training Delivery

• Conduct New Hire Training (NHT) for USRN healthcare programs.

• Facilitate classroom, virtual, and hybrid training sessions.

• Ensure trainees meet clinical competency and compliance standards before deployment.

Curriculum & Content Development

• Develop and update training modules, assessments, case studies, and reference materials.

• Ensure alignment with client guidelines, HIPAA requirements, and U.S. healthcare standards.

• Partner with Operations, Quality, and Client teams to maintain training quality.

Trainee Evaluation & Coaching

• Conduct assessments, practical evaluations, and certification activities.

• Provide coaching, mentoring, and performance feedback.

• Support nesting, shadowing, and transition-to-production activities.

Compliance & Documentation

• Maintain training records, attendance, evaluations, and reports.

• Ensure compliance with confidentiality, documentation, and regulatory requirements.

• Prepare training reports for leadership.

Continuous Improvement

• Identify learning gaps and conduct refresher or upskilling sessions.

• Participate in audits, calibrations, and client meetings.

• Recommend improvements to training processes and instructional quality.

Required Qualifications

• Bachelor's Degree in Nursing.

• Active and unrestricted US Registered Nurse (USRN) license.

• Minimum 2–3 years of clinical bedside experience (ER, ICU, Med-Surg, Telemetry, or related).

• Minimum 1 year of experience as a USRN Trainer in a BPO or U.S. Healthcare account.

• Experience supporting programs such as:

  • Utilization Management (UM)

  • Case Management (CM)

  • Triage

  • Appeals

  • Claims Review

• Knowledge of:

  • HIPAA

  • MCG/Milliman

  • InterQual

  • U.S. Medical Terminology

• Experience in training, clinical education, or Learning & Development.

• Strong presentation, facilitation, coaching, and communication skills.

• Knowledge of instructional design is an advantage.

• Must be willing to work onsite in Makati on a shifting schedule.

• Former Teleperformance employees are not eligible.

Preferred Skills

• USRN

• Healthcare Training

• Clinical Education

• Learning & Development

• Instructional Design

• HIPAA

• MCG

• Milliman

• InterQual

• Utilization Management

• Case Management

• Triage

• Clinical Appeals

• Claims Review

• Adult Learning

• Curriculum Development

• Coaching

• Facilitation

Recruitment Process

• Validation

• Interview

• Assessments

• Initial Operations Interview

• Final Operations Interview

Pre-Screening Questions

• What is your highest educational attainment?

• How many years of experience do you have as a USRN Trainer in a BPO or U.S. Healthcare account?

• How many years of clinical bedside experience do you have?

• Is your USRN license active? What is its validity?

• Are you willing to work onsite in Makati on a shifting schedule?

• What is your current salary?

• What is your expected salary?