(ACTIVE) Workforce Analyst | Hybrid in Manila/ Cebu

Work Setup: Hybrid in 

 Schedule: Graveyard Shift Salary 

 Qualifications

Required:

* Candidate must possess at least a bachelor’s or college degree.

* Strong knowledge of WFM Capacity Planning and Forecasting.

* Minimum of 2-3 years’ working knowledge and technical understanding of Workforce or Resource management principles, concepts, and practices within the call center, business process outsourcing or customer service industry.

* 1.5-2 years of data analytics experience required.

* Deep expert knowledge in the following:

    * Microsoft Excel

    * MS Access

    * VBA

    * VB.Net

    * MS Word

    * MS PowerPoint

* Good written and verbal communication skills, including face-to-face presentations.

* Experience in business writing (process documentation) and providing training based on your documentation.

 Recruitment Process

* Validation

* Zwayam profile creation

* HR Interview

* Hiring Manager Interview

* Onboarding