(ACTIVE) Workforce Analyst | Hybrid in Manila/ Cebu

Job title: Workforce Analyst

Work setup: Hybrid in Cebu or Taguig
Work schedule: Graveyard Shift
Salary budget: PHP 35,000 to 49,000 package
Start date: ASAP
Headcount: 2

Qualifications:

Required:

• Candidate must possess at least a bachelor’s or college degree.
• Strong knowledge of WFM Capacity Planning and Forecasting.
• Minimum of 2-3 years’ working knowledge and technical understanding of Workforce or Resource management principles, concepts, and practices within the call center, business process outsourcing or customer service industry.
• 1.5-2 years of data analytics experience required.
• Deep expert knowledge in the following: - Microsoft Excel, MS Access, VBA, VB.Net, MS Word and MS PowerPoint.
• Good written and verbal communication skills, including face-to-face presentations.
• Experience in business writing (process documentation) and providing training based on your documentation.

Recruitment Process:

• Validation
• Zwayam profile creation
• HR Interview
• Hiring Manager Interview
• Onboarding

Screening notes:

• Highest educational attainment:
• Years of working knowledge and technical understanding of Workforce or Resource management principles, concepts, and practices within the call center, business process outsourcing or customer service industry.
• Years of experience in WFM or Workforce Analyst
• How much is your last drawn salary?
• What are your salary expectations?
• Preferred work location (Taguig/ Cebu/ Pampanga/ Davao)
• Are you amenable to working on a hybrid setup with a graveyard schedule?
• Can you start immediately once hired?