Airline Customer Service Associate – International Voice Process

Project: Juggernaut – Airlines

Location: Cebu IT Park, Cebu City
Work Setup: 100% Onsite
Salary: Up to ₱20,000 package (depending on experience; up to ₱25,000 subject to salary approval)

Job Description

We are hiring Customer Service Associates for an international airline account. The role involves assisting airline customers through voice support, addressing their inquiries, providing accurate information, and delivering a positive customer experience.

Qualifications

• Completed at least 2 years of college with no back subjects (Old Curriculum) or must be a college graduate.

• At least 6 months of solid and recent BPO experience.

• Excellent verbal communication skills with C1-level English proficiency, close to Standard American English.

• Strong customer service and interpersonal skills.

• Willing to work onsite at Cebu IT Park.

• Must be flexible with shifting schedules.

Salary Package

• Up to ₱20,000, depending on experience.

• Salary approval may be considered up to ₱25,000.

• Candidates requesting higher compensation must provide a recent payslip for salary evaluation.

Recruitment Process

1. SAP Registration (coordinate with Ismail).

2. Initial candidate validation.

3. Invitation for walk-in or virtual interview.

Interview Location

Ground Floor, Ayala Mall Central Bloc, Cebu IT Park, Apas, Cebu City.

Landmark: Beside Leona's Bakeshop and 7-Eleven.