Airlines account -CSR
Gratitude IncAirlines account -CSR
Job Description
Key Skills
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About the Role
We are looking for a skilled and motivated Airlines account -CSR to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.
Responsibilities
- Develop, test, and maintain reliable, scalable, and user-focused solutions.
- Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
- Write clean, maintainable, and well-documented work following best practices.
- Troubleshoot issues, optimize performance, and improve overall quality.
- Track progress, communicate updates clearly, and contribute to continuous improvement.
Qualifications
- Open to:
- College graduates (with or without BPO background) - must have C1 level / excellent English communication skills, close to Standard American English
- OR Completed at least 2nd year college with no failing subjects + minimum 6 months BPO experience + good to excellent comms skills
- Willing to work onsite in Wipro Cebu
- Open to handling an Airlines account
Skills
- Strong foundation in role-relevant tools, platforms, and best practices.
- Ability to plan, execute, measure, and improve work with attention to detail.
- Good communication, ownership, collaboration, and time-management skills.
Preferred Skills
- Experience with modern workflows, reporting, automation, and production-grade delivery.
- Familiarity with agile practices, documentation, and cross-functional collaboration.
- Ability to mentor teammates and contribute to process improvements.
Benefits
- Competitive compensation and growth opportunities.
- Collaborative work culture with learning and development support.
- Opportunity to work on meaningful products and business problems.
Work Environment
This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.
Equal Opportunity
We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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