Life Insurance Customer Service Representative (Cebu | Onsite | Shifting)

Role Overview:

Join our Life Insurance Account as a Customer Service Representative! You will assist policyholders with inquiries, claims, and account concerns, providing exceptional service in a fast-paced environment.

Key Responsibilities:

• Handle inbound customer inquiries regarding life insurance policies.

• Assist with policy updates, claims processing, and account concerns.

• Resolve customer issues and escalate complex cases.

• Document interactions accurately in the system.

• Meet quality, productivity, and customer satisfaction goals.

Qualifications:

• BS Nursing Graduate or Undergraduate (at least 3rd year) – with or without experience OR

• Completed any Medical Allied Course / Undergraduate (at least 3rd year) – with 6 months BPO experience.

• Excellent English communication skills.

• Willing to work onsite in Cebu with shifting schedules.

• Can start on August 31, 2026.

Why Join?

• Competitive salary: ₱19,000 – ₱28,000 basic + allowances.

• Prime Cebu location.

• Career growth in life insurance.

• Dynamic and supportive team environment