Airlines CSR - Wipro Cebu City - Premium Travel Account

Airlines CSR - Wipro Cebu City - Premium Travel Account - College Grad & Undergrad Accepted - Onsite

*Company:* Wipro - Cebu

*Location:* Cebu - 100% Onsite (WFO)

*Account:* Premium Airlines / Travel Account

*Industry:* BPO / Travel & Hospitality

*Employment Type:* Full-time - Onsite - Shifting Schedule

Wipro Cebu is mass hiring for Premium Travel / Airlines Account! Great opportunity for candidates with excellent English communication skills and passion for travel industry!

*Key Responsibilities:*

- Assist customers with flight bookings, modifications, and cancellations

- Handle travel-related inquiries professionally and efficiently

- Resolve customer issues and provide excellent customer service

- Document interactions accurately in the system

- Meet quality standards, CSAT targets, and KPIs

*Qualifications:*

*Option 1: College Graduates*

- College Graduate - Any course

- 4 months BPO experience welcome to apply

- C1 level English required - Must be close to American accent / Excellent English fluency

*Option 2: Undergraduates*

- Completed at least 2nd year college / 72 units - No failing subjects

- At least 6 months BPO experience required

- Good to excellent English communication skills

*Additional Requirements:*

- Willing to work 100% onsite in Wipro Cebu

- Willing to be assigned to Airlines / Travel Account

- Amenable to shifting schedule including nights, weekends, and holidays

- Can start ASAP - Immediate joiners preferred

*Benefits & Perks:*

- Competitive Salary Package

- Clear career growth and promotion opportunities

- Supportive work culture and environment

- Paid training from Day 1

- Work with a leading global BPO company

- HMO and government-mandated benefits