AML Regulatory Compliance Associate Manager

Gratitude Inc

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3 hours ago

AML Regulatory Compliance Associate Manager

5-8 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Leadership Stakeholder Management KYC Strong Communication Skills (Verbal and Written)) CDD

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AML Regulatory Compliance Associate Manager

Work Setup: Onsite – Taguig, Philippines
Work Shift: Shifting / Night Shift
Salary: Confidential – To be discussed during job offer
Headcount: 2

Skills & Qualifications

5–8 years of relevant KYC/AML experience
Minimum 5 years of supervisory or people management experience
Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance
Proven experience managing teams, operational KPIs, SLAs, quality and productivity
Strong stakeholder management, communication and leadership skills
Experience handling complex/high-risk KYC/AML cases is preferred

Key Responsibilities

Manage a team of KYC Analysts and own pod-level SLA, quality, productivity and adherence metrics
Allocate work, manage queues and rebalance capacity to meet daily/weekly volumes
Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off
Conduct daily huddles and weekly 1:1s; provide coaching based on scorecards and QC feedback
Drive analyst ramp-up and monitor performance tiers
Work with QC teams to identify defect trends and implement coaching/retraining
Manage attendance, shrinkage and adherence while maintaining proper documentation
Identify and manage attrition risks through employee engagement and recognition
Escalate operational risks such as volume spikes, tool outages, SOP gaps and capacity constraints
Support WBR (Weekly Business Review) preparation with accurate performance narratives and RCA
Coordinate with Training teams to onboard new hires and close knowledge gaps

Candidate Eligibility

Candidates must currently be in the Philippines
Must have the legal right to live and work in the Philippines
Must be willing to work onsite in Taguig
Must be amenable to shifting/night-shift schedules

Recruitment Process

CV Screening
Validation and further CV screening through Workday
HRI Toolkit / FCV / CV review
Client Review
Interview & Selection

Candidate Pre-Screening Questionnaire

Please complete the questionnaire before submitting your CV:

[Click here to complete the Candidate Questionnaire] https://myglit.com/lateral/cref/22e43cc7e5

Please submit your latest CV in PDF format along with the completed questionnaire.

Note: Only candidates who meet the required KYC/AML experience, people-management experience, location/work-authorization and onsite requirements will be considered.

Role

Team Leader

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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