Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

AML Regulatory Compliance Supervisor | KYC Team Lead

413 Views 3 weeks ago
Experience 3–8 Year(s)
₱
Salary Confidential
Location Manila (Taguig, Cubao Quezon City)
104 candidate(s) already applied

Job Description

HIRING: AML Regulatory Compliance Supervisor | KYC Team Lead

Taguig or Cubao, Quezon City | Onsite/Hybrid
Night Shift | Weekends Off | Salary: Confidential | 1 Opening

Ready to lead a high-performing KYC team? We’re looking for an experienced KYC Team Lead/Supervisor to drive daily operations, quality, productivity, and team performance.

What You’ll Do

• Lead and coach KYC Analysts
• Manage SLA, quality, productivity & adherence
• Review/approve complex and high-risk cases
• Manage queues, capacity & daily volumes
• Partner with QC on defect trends and retraining
• Handle escalations, performance coaching & onboarding
• Provide RCA and performance updates to leadership

⭐ What We’re Looking For

• 3–5 years KYC experience
• 3+ years supervisory experience
• Proven KYC Team Lead experience
• Strong analytical, coaching & stakeholder skills

Open to candidates currently in the Philippines with valid work authorization.

Pre-Screen: KYC Team Lead Years | Supervisory Years | KYC Years | Last/Expected Salary | Taguig/Cubao & Night Shift Availability | Start Date

Apply: https://myglit.com/lateral/cref/0bf77bbbdf

Key Skills

22 Skills
Quality Control Reporting Root cause analysis Training Performance Management performance Metrics Capacity Planning Productivity Management operations skills Risk and Complaince Onboarding risk management, Team lead operation KYC team leadership .Risk Assessment people management experience Good exposure in to escalation management Team Management, SLA Management AML QC CDD Regulatory Compliance - AML

Role Specifications

Role
Risk & Compliance
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Non-Voice
Functional Area
Accounting / Tax / Company Secretary / Audit

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Piyush Rathi
Piyush Rathi
Recruiter - Gratitude Inc
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