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GRATITUDE INC
APAC · AFRICA · U.S.A

AML & Transaction Monitoring Training Associate Manager

413 Views 2 weeks ago
Experience 7–8 Year(s)
₱
Salary Confidential
Location Manila (Taguig)
94 candidate(s) already applied

Job Description

Job Title: AML & Transaction Monitoring Training Associate Manager

Location: Taguig, Philippines – Uptown Bonifacio Tower 3
Work Setup: Onsite
Shift: Night Shift | Weekends Off
Experience: 7–8 years relevant Training & Development experience
Supervisory Experience: 5+ years
Headcount: 1
Salary: Confidential – discussed during job offer

Job Summary

We are looking for an experienced Training & Development professional with strong expertise in AML / Transaction Monitoring and Regulatory Compliance. The role will lead training operations, manage trainers, ensure compliance/domain knowledge, and drive capability development and client alignment.

Key Responsibilities

  • Lead and manage the training team and day-to-day training operations.

  • Develop and maintain training, coaching, mentoring, and domain-expertise frameworks.

  • Ensure trainers maintain strong facilitation, technical, domain, and compliance skills.

  • Manage training processes, reporting, calibration, and business reviews.

  • Assess training needs and develop plans to improve employee performance.

  • Monitor and measure training effectiveness and development achievements.

  • Collaborate with clients, vendors, stakeholders, and internal teams.

  • Ensure consistent training standards and calibration across trainers.

  • Support operational teams in improving customer service, motivation, and teamwork.

  • Develop training content and talent frameworks for new businesses.

  • Support mobilization and solution initiatives when required.

  • Apply analytical skills to assess training concepts and alternatives.

Requirements

  • 7–8 years of relevant Training & Development experience.

  • 5+ years of supervisory experience.

  • Experience in Training & Development with AML / Transaction Monitoring / Regulatory Compliance.

  • Strong communication, stakeholder management, analytical, and leadership skills.

  • Must be currently in the Philippines with valid authorization to live and work in the country.

  • Willing to work onsite in Taguig on a permanent night shift schedule.

Candidate Questionnaire

Interested candidates, please complete the questionnaire below:

Questionnaire: https://myglit.com/lateral/cref/de60d0e0f6

Pre-Screening Questions:

  1. How many years of relevant Training & Development experience do you have?

  2. How many years of supervisory experience do you have?

  3. Do you have experience in Training & Development focused on AML or Transaction Monitoring?

  4. What is your last drawn salary?

  5. What is your salary expectation?

  6. Are you amenable to working onsite in Taguig on a night shift?

  7. When can you start if selected?




Key Skills

9 Skills
Analytical Leadership Stakeholder Management Training and Development Strong Communication Skills (Verbal and Written)) Strong knowledge in Regulatory Compliances Supervisory Experience Training & Development Expertise Transaction Monitoring

Role Specifications

Role
Training Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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Recruiter - Gratitude Inc
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