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GRATITUDE INC
APAC · AFRICA · U.S.A

Analyst – Application Engineers (Business + IT Analyst)

541 Views 1 week ago
Experience 5–7 Year(s)
₱
Salary ₱ 100 – 108K p.m
Location Manila (Makati)
118 candidate(s) already applied

Job Description

Job Title: Analyst – Application Engineers (Business + IT Analyst)

Location: Makati City, Philippines

Experience: 5–7 Years

Employment Type: Full-Time

Work Setup: Hybrid

Shift: Day Shift – 8:00 AM to 5:00 PM

Salary: PHP 100,000–108,000 per month

Headcount: 3


Role Overview

We are looking for experienced Business / IT Analysts and Application Engineers who can act as a strategic bridge between business requirements and technology solutions.

The role combines business analysis, IT application support, requirements gathering, technical solution understanding, testing, stakeholder management, and application troubleshooting.

The ideal candidate should be comfortable working with both business and technical teams and have experience with .NET/C#, REST APIs, Azure, application support, testing, UAT, and CI/CD environments.


Key Responsibilities

  • Act as a liaison between business stakeholders and technology teams.

  • Gather, analyze, and document business and technical requirements.

  • Translate business requirements into actionable technology solutions.

  • Work with program managers, solution architects, business owners, and technical teams.

  • Analyze and optimize business processes and workflows.

  • Provide technical support and troubleshooting for internally developed and vendor applications.

  • Diagnose and resolve application-related issues and incidents.

  • Collaborate with engineering and IT support teams to maintain application stability and performance.

  • Support application integration and technical solution design.

  • Prepare functional and technical documentation.

  • Support testing, validation, UAT, and production releases.

  • Design and execute functional and end-to-end test scenarios.

  • Build and maintain regression test suites.

  • Support test automation and CI/CD integration.

  • Ensure quality gates are completed before release and UAT handover.

  • Manage Business-to-UAT testing, validation, and sign-off.

  • Collaborate with distributed teams and technical stakeholders.


Required Skills & Qualifications

  • 5–7 years of relevant experience as a Business Analyst, IT Analyst, Application Engineer, or similar role.

  • Strong communication skills across business and technical stakeholders.

  • Strong analytical and problem-solving skills.

  • Experience working with distributed teams.

  • Hands-on experience with .NET / C# applications.

  • Strong understanding of REST APIs and integration patterns.

  • Experience in application support and troubleshooting.

  • Experience with software testing and application validation.

  • Experience with UAT, functional testing, regression testing, or end-to-end testing.


Technical Skills

  • .NET

  • C#

  • REST APIs

  • API Integration

  • Azure App Services

  • Azure Functions

  • Azure DevOps

  • CI/CD Pipelines

  • Automation

  • Application Support

  • Software Testing

  • Functional Testing

  • Regression Testing

  • UAT

  • End-to-End Testing

  • Test Automation


Preferred Skills

  • Business Analysis

  • IT Analysis

  • Application Engineering

  • Requirements Gathering

  • Business Process Analysis

  • Stakeholder Management

  • Technical Documentation

  • Application Troubleshooting

  • Solution Design

  • System Integration

  • Azure Cloud

  • DevOps

  • Quality Engineering

  • Test Strategy

  • Release Management


Key Competencies

  • Strong analytical and problem-solving abilities.

  • Excellent communication with technical and business stakeholders.

  • Strong stakeholder management.

  • Ability to translate business requirements into technical solutions.

  • Ability to work independently and collaboratively.

  • Strong attention to detail.

  • Ability to manage multiple priorities.

  • Strong understanding of application stability and business continuity.


Important Notes

  • Hybrid work setup in Makati City.

  • Day Shift – 8:00 AM to 5:00 PM.

  • Candidates should be comfortable working with both business and technical teams.

  • The role requires a combination of Business Analysis, IT Analysis, Application Support, and Testing experience.


Application Process

To proceed with your application, please complete the application using the link below.

Application Link: https://myglit.com/lateral/cref/87864ef0c9

Key Skills

19 Skills
.NET Analysis C# Problem Solving Software Testing Technical documentation Stakeholder Management Rest APIs Business Analysis Regression Testing solution Design Azure Devops functional testing azure, managing test automation frameworks, Analytical Thinking Azure DevOps(CI/CD Pipeline) Business Process Analysis API Integration

Role Specifications

Role
System Analyst
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
IT Software/Hardware

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Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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