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GRATITUDE INC
APAC · AFRICA · U.S.A

APPLICATION SUPPORT ENGINEER

766 Views 1 week ago
Experience 7–9 Year(s)
₱
Salary ₱ 70 – 150K p.m
Location Manila
2 candidate(s) already applied

Job Description


We're Hiring: Application Support Engineer – Technology Architect (Microsoft Intune)


Location: Manila, Philippines

Work Setup: Onsite

Work Schedule: Shifting

We are seeking an experienced Application Support Engineer – Technology Architect (Microsoft Intune) to design and deliver technology architecture for enterprise platforms and solutions. The ideal candidate will have extensive experience with Microsoft Intune, cloud-native device management, and endpoint management technologies.

Key Responsibilities

  • Design and deliver scalable technology architecture solutions.
  • Provide expert application support for critical business systems.
  • Collaborate with cross-functional teams and lead technical decision-making.
  • Monitor system performance and implement continuous improvements.
  • Develop and maintain technical documentation and operational procedures.
  • Drive the transition from on-premises imaging to cloud-native device management.
  • Design Microsoft Intune tenant structures, naming conventions, and group hierarchies.
  • Implement Windows Autopilot (Zero-Touch Provisioning).
  • Create and maintain application packaging, testing, and deployment procedures.
  • Design SCCM/MECM architecture, including:

    • Site planning and distribution strategy
    • Discovery and gap analysis
    • Migration planning and consolidation
    • Task sequence design

Requirements

  • Minimum of 7 years' hands-on experience with Microsoft Intune.
  • Strong expertise in Microsoft Intune architecture and administration.
  • Experience with SCCM/Microsoft Endpoint Configuration Manager (MECM).
  • Experience integrating Microsoft Intune with Microsoft 365 services.
  • Strong troubleshooting and application support experience.
  • Knowledge of cloud-based technologies and hybrid environments.
  • Excellent analytical, documentation, and communication skills.

Preferred Skills

  • Windows Autopilot / Zero-Touch Provisioning
  • Microsoft 365 Integration
  • Cloud-native endpoint management
  • Enterprise application packaging and deployment

Pre-Screening Questions

How many years of hands-on experience do you have with Microsoft Intune?

Have you implemented Windows Autopilot or Zero-Touch Provisioning? Please describe the project.

What Microsoft 365 services have you integrated with Microsoft Intune?

What is your expected salary?

Are you amenable to working onsite in Manila on a shifting schedule?

Do you currently have an active or recent application with Accenture and an active Workday profile? If not, please avoid submitting another application directly to prevent duplicate applications.​

Interested and qualified candidates should submit their CV together with responses to the pre-screening questions.


Key Skills

1 Skills
Microsoft 365

Role Specifications

Role
IT Support
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
IT Software/Hardware

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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