Assistant Manager (Customer Care)
Gratitude IncAssistant Manager (Customer Care)
Job Description
Key Skills
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Job Title: Assistant Manager (Customer Care)
Location: Alabang
Salary Range: PHP 45,000 - 50,000
Responsibilities:
- Assist in managing the day-to-day operations of the Customer Care department.
- Ensure exceptional customer service delivery and resolve escalated customer issues in a timely and effective manner.
- Provide leadership and guidance to the customer care team to achieve departmental goals and objectives.
- Monitor customer care performance metrics and implement measures to improve service quality and efficiency.
- Develop and implement training programs to enhance the skills and knowledge of customer care representatives.
- Collaborate with other departments to address customer concerns and improve overall customer experience.
- Stay updated on industry trends and best practices in customer service to continuously improve departmental processes and procedures.
Requirements:
- Minimum of 2 years of banking and financial experience.
- Exposure to US investments and capital markets is preferred.
- Amenable to onsite work setup in Alabang.
- Strong leadership and communication skills.
- Excellent problem-solving and decision-making abilities.
- Ability to work effectively in a fast-paced and dynamic environment.
- Bachelor's degree in a relevant field preferred but not required.
This role offers an exciting opportunity for individuals with banking and financial experience to take on a leadership role in customer care. If you meet the above requirements and are ready to contribute to our team, we encourage you to apply.
Role
Any Other
Timings
Night Shift (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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