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Assistant Manager - QA

Gratitude Inc

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5 days ago

Assistant Manager - QA

3-10 Year(s)

10 - 15 Thousand p.m

Cebu Central Visayas (Cebu City)

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

Quality Assistant manager bpo

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Job title: Quality Assistant Manager-Insurance-EBU

Work location: Cebu

Work set up and schedule: Onsite and Shfiting

Salary: 40k-50k

Qualifications:

•Minimum of 2 years in a QA AM/TL role or currently in a Sr. TL level role

•Knowledge of quality tools and analysis

•Experience in financial services (preferred)

•Must have an understanding of NPS calculation/CSAT

•Knowledge of quality framework deployment in new transitions

•6 years of experience in BPO

Role

Quality Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Recruiter - Gratitude Inc

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