Assistant Training Manager

Gratitude Inc

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1 day ago

Assistant Training Manager

3-6 Year(s)

50 - 55 Thousand p.m

Manila (Eastwood quezon city, Cubao Quezon City, Fairview Quezon City, Diliman quezon city, Bridgetown quezon City)

Job Description

Key Skills

Assistant manager .Trainer Social Media Bachelor degree

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Job Title: Assistant Training Manager – Technology

Location: 100% Onsite | Vertis North, Quezon City

Shift: Midshift to Shifting Schedule

We are seeking a highly motivated Assistant Training Manager to support training strategy and execution for our Technology account. This role is ideal for a results-driven training professional with strong leadership, communication, and stakeholder management skills in a fast-paced BPO environment.

Key Responsibilities:

Lead and govern knowledge acquisition (KA) and knowledge transfer (KT) activities, ensuring accurate and timely process documentation.
Design and manage onboarding programs, ensuring new hires complete structured learning paths.
Identify training gaps and implement refresher and remedial programs to improve performance.
Oversee training delivery, including pre-process training, OJT, and go-live readiness.
Collaborate with SMEs, Operations, and clients to ensure training effectiveness and alignment with business needs.
Maintain training data, policies, and reporting while ensuring compliance with regulatory and client requirements.
Conduct training needs analysis (TNA), calibration sessions, and performance reviews.
Provide coaching and feedback to trainers and policy specialists to drive continuous improvement.
Support administrative tasks including scheduling, reporting, and maintaining knowledge management systems.

Qualifications

Bachelor’s degree in any relevant field.
At least 3+ years of experience in training within a BPO environment (social media experience is an advantage).
Strong communication, facilitation, and stakeholder management skills.
Proven ability to manage training programs, analyze performance, and drive results.
Highly organized with the ability to multitask in a dynamic environment

Role

Any Other

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Any Other

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