Associate Director – Quality

Gratitude Inc

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1 day ago

Associate Director – Quality

10-11 Year(s)

₱ 100 - ₱ 180K p.m

Manila (Taguig)

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Job Description

Key Skills

Analytical Leadership Six Sigma COPC Presentation Skills Excellent Communication

3 candidate(s) have already applied for this Job. Apply now

Hiring: Associate Director – Quality | Healthcare Domain | Taguig | Onsite | PHP 100,000–180,000

Account: Healthcare Domain
Location: Taguig (100% Onsite – 5 Days a Week)
Experience: 10+ Years
Work Shift: Day Shift
Salary: PHP 100,000–180,000
Start Date: ASAP
Headcount: 1

Education

Bachelor's Degree or Master's Degree in any relevant discipline

Must-Have Skills

10+ years of Quality Management experience in the Healthcare BPO domain
Recent managerial experience in Healthcare Quality (Manager/Senior Manager level)
Strong expertise in Six Sigma, Lean, and COPC methodologies
Green Belt or Black Belt Certification is highly preferred
Experience creating and implementing enterprise Quality Assurance (QA) frameworks
Strong experience in client management and stakeholder engagement
Experience leading Digital Transformation initiatives using AI, RPA, and Machine Learning
Knowledge of Automated QA, QMS, Design Thinking, and Agile methodologies
Experience managing BPaas quality systems transitions
Excellent communication, presentation, analytical, and leadership skills
Ability to join immediately or within 10 days

Good-to-Have Skills

Process Excellence
Customer Experience Management
Change Management
Continuous Improvement
Compliance & Risk Management
Data Analytics & Reporting
Team Leadership & Mentoring

Key Responsibilities

Lead end-to-end Quality Management across multiple Healthcare BPO business units.
Develop and implement strategic Quality Assurance frameworks, governance models, and measurement systems.
Monitor KPIs, identify trends, perform root cause analysis, and drive continuous improvement initiatives.
Partner with Operations, Training, Process Excellence, Analytics, and Clients to improve customer experience and compliance metrics.
Lead digital transformation initiatives leveraging AI, RPA, ML, and automation technologies.
Drive process optimization using Six Sigma, Lean, COPC, Agile, and Design Thinking methodologies.
Manage compliance, business risks, and quality governance across multiple accounts.
Mentor, coach, and develop Quality Leads, Assistant Managers, Managers, and Senior Managers.
Lead succession planning, capability development, and performance management.
Foster a culture of innovation, customer excellence, and continuous improvement.

What We Offer

Competitive salary package
Comprehensive health insurance
Paid leaves and holidays
Career growth and leadership development opportunities
Collaborative and inclusive work environment
Modern workplace facilities

Important Notes

Questionnaire Link: https://myglit.com/lateral/cref/114df3cd94
Note: Filling out the questionnaire form is mandatory. Candidate profiles will be considered only after the form has been submitted.

Role

Quality Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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