Associate Director – Quality

Hiring: Associate Director – Quality | Healthcare Domain | Taguig | Onsite | PHP 100,000–180,000

Account: Healthcare Domain
Location: Taguig (100% Onsite – 5 Days a Week)
Experience: 10+ Years
Work Shift: Day Shift
Salary: PHP 100,000–180,000
Start Date: ASAP
Headcount: 1

Education

• Bachelor's Degree or Master's Degree in any relevant discipline

Must-Have Skills

• 10+ years of Quality Management experience in the Healthcare BPO domain

• Recent managerial experience in Healthcare Quality (Manager/Senior Manager level)

• Strong expertise in Six Sigma, Lean, and COPC methodologies

• Green Belt or Black Belt Certification is highly preferred

• Experience creating and implementing enterprise Quality Assurance (QA) frameworks

• Strong experience in client management and stakeholder engagement

• Experience leading Digital Transformation initiatives using AI, RPA, and Machine Learning

• Knowledge of Automated QA, QMS, Design Thinking, and Agile methodologies

• Experience managing BPaas quality systems transitions

• Excellent communication, presentation, analytical, and leadership skills

• Ability to join immediately or within 10 days

Good-to-Have Skills

• Process Excellence

• Customer Experience Management

• Change Management

• Continuous Improvement

• Compliance & Risk Management

• Data Analytics & Reporting

• Team Leadership & Mentoring

Key Responsibilities

• Lead end-to-end Quality Management across multiple Healthcare BPO business units.

• Develop and implement strategic Quality Assurance frameworks, governance models, and measurement systems.

• Monitor KPIs, identify trends, perform root cause analysis, and drive continuous improvement initiatives.

• Partner with Operations, Training, Process Excellence, Analytics, and Clients to improve customer experience and compliance metrics.

• Lead digital transformation initiatives leveraging AI, RPA, ML, and automation technologies.

• Drive process optimization using Six Sigma, Lean, COPC, Agile, and Design Thinking methodologies.

• Manage compliance, business risks, and quality governance across multiple accounts.

• Mentor, coach, and develop Quality Leads, Assistant Managers, Managers, and Senior Managers.

• Lead succession planning, capability development, and performance management.

• Foster a culture of innovation, customer excellence, and continuous improvement.

What We Offer

• Competitive salary package

• Comprehensive health insurance

• Paid leaves and holidays

• Career growth and leadership development opportunities

• Collaborative and inclusive work environment

• Modern workplace facilities

Important Notes

• Questionnaire Link: https://myglit.com/lateral/cref/114df3cd94

• Note: Filling out the questionnaire form is mandatory. Candidate profiles will be considered only after the form has been submitted.