B2B Collections Specialist (OTC & A/R)

B2B Collections Specialist (OTC & A/R)

Role Overview

• Work Setup: Onsite (Alabang)

• Work Schedule: Night Shift

• Salary Range: PHP 30,000 – PHP 47,000 + PHP 60,000 Sign-On Bonus (SOB)

• Benefits: HMO Coverage from Day 1

• Target Start Date: ASAP

Job Summary

We are seeking a detail-oriented B2B Collections Specialist to manage Order-to-Cash (OTC) and Accounts Receivable (AR) operations. In this role, you will oversee corporate accounts, implement effective collection strategies, resolve billing discrepancies, and ensure timely invoice settlements to support healthy corporate cash flow.

Key Qualifications & Non-Negotiables

• Education: Minimum 2nd-year college level completed.

• Relevant Experience: At least 1 year of B2B Collections experience, with direct hands-on exposure to Order-to-Cash (OTC) and Accounts Receivable (AR) processes.

• Work History & Tenure:

  • Clean record with no employment gaps and no AWOL history.

  • Minimum 12 months tenure per previous employer.

Key Responsibilities

• Collections Management: Execute proactive B2B collection procedures to minimize aged receivables and maximize cash flow.

• OTC & A/R Operations: Support end-to-end Order-to-Cash workflows, payment processing, account allocations, and ledger reconciliations.

• Client Engagement & Dispute Resolution: Partner with corporate clients to address billing inquiries, account reconciliations, and payment arrangements.

• Reporting & Compliance: Maintain accurate collection records, monitor accounts receivable aging, and escalate non-paying accounts as needed.

Recruitment Process

1. CV Review & Initial Screening

2. Profile Validation

3. Virtual Processing

4. Operations Team Interviews

Pre-Screening Questionnaire

1. Educational Attainment: What is your highest educational attainment / completed year level?

2. B2B Collections Experience: How many years of experience do you have specifically in B2B Collections?

3. OTC Experience: How many years of experience do you have in Order-to-Cash (OTC)?

4. Accounts Receivable Experience: How many years of experience do you have in Accounts Receivable (AR)?

5. Tenure & Integrity Check:

   • Do you have any employment gaps or AWOL history?

   • Have you maintained a minimum 12-month tenure with each of your previous employers?

6. Previous Employment Check: Are you currently or have you ever been employed by EXL?

7. Compensation:

   • What is your last drawn monthly salary?

   • What is your expected monthly salary?

8. Availability: What is your notice period or earliest available start date?