Bilingual CSR Cantonese -Makati City
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1 week ago
Experience
2–25 Year(s)
₱
Salary
Confidential
Location
NA
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Job Description
NOW HIRING: Cantonese Bilingual Customer Service Representative
**Project-Based Opportunity | Makati City**
**Location:** Makati City, Philippines
**Position:** Cantonese Bilingual Customer Service Representative
**Employment Type:** Project-Based
**Work Arrangement:** Onsite (subject to employer confirmation)
## JOB OVERVIEW
We are looking for a highly motivated and customer-oriented **Cantonese Bilingual Customer Service Representative** to join our team in Makati City on a project-based engagement.
The successful candidate will use their Cantonese language proficiency and customer service expertise to deliver high-quality support, resolve customer concerns, and contribute to efficient business operations.
This is an excellent opportunity for a professional seeking to gain valuable experience, work with cross-functional teams, and contribute to meaningful business projects.
## KEY RESPONSIBILITIES
- Provide reliable, efficient, and customer-focused support to Cantonese-speaking customers.
- Handle customer inquiries and concerns professionally, ensuring timely and effective resolution.
- Collaborate with internal teams to understand customer needs and deliver appropriate solutions.
- Maintain accurate documentation and follow established service standards and procedures.
- Identify recurring issues and recommend improvements to enhance service quality.
- Monitor assigned tasks, provide regular progress updates, and meet project objectives.
- Demonstrate ownership, accountability, and a commitment to continuous improvement.
## QUALIFICATIONS
- Bachelor's degree in a relevant field or equivalent professional experience.
- Previous experience in customer service or a related professional role.
- Fluency in Cantonese, with strong spoken and written communication skills.
- Good English communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively within a team.
- Excellent organizational and time-management skills.
- Strong attention to detail and commitment to delivering quality work.
## REQUIRED SKILLS
- Excellent Cantonese and English communication abilities.
- Strong customer service and interpersonal skills.
- Ability to manage multiple responsibilities and meet deadlines.
- Good documentation and reporting skills.
- Strong ownership, accountability, and teamwork.
- Ability to adapt to changing project requirements and business priorities.
## PREFERRED QUALIFICATIONS
- Familiarity with modern business tools, workflows, and reporting systems.
- Experience with process automation and workflow optimization.
- Knowledge of Agile methodologies and cross-functional collaboration.
- Previous experience contributing to process improvements or mentoring team members.
## BENEFITS & OPPORTUNITIES
- Competitive compensation package.
- Valuable project-based work experience.
- Professional growth and development opportunities.
- Collaborative and supportive working environment.
- Learning and skills development opportunities.
- Exposure to meaningful business projects and challenges.
## HOW TO APPLY
Are you fluent in Cantonese and passionate about delivering excellent customer service?
We would love to hear from you!
Submit your application today and take the next step in your professional career.
**MULTIPLE OPPORTUNITIES – APPLY NOW!**
Key Skills
6 Skills
Call Center
Cantonese
BPO Voice Process
BPO Call center
Fluent both Cantonese and English
Cantonese Speaker
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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