Bilingual CSR - Vietnamese + English - No Experience Required
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1 week ago
Experience
0–12 Year(s)
₱
Salary
₱ 70 – 80.15K
p.m
Location
NA
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Job Description
JOB TITLE: Bilingual CSR - Vietnamese + English - No Experience Required - Open to TRV Holders
Location: Philippines - Hybrid / Onsite (depends on site)
Work Setup: Shifting / Onsite
ABOUT THE ROLE:
We are urgently hiring Vietnamese Bilingual CSRs to support our Vietnamese-speaking customers. This role is perfect for fluent Vietnamese speakers who want to build a career in customer service.
WHAT'S IN IT FOR YOU:
Competitive salary package and growth opportunities
Supportive and collaborative work culture with training and development
Opportunity to work on meaningful customer and business solutions
YOUR ROLE:
Support customers in Vietnamese and English through phone, chat, and email
Assist with inquiries, billing concerns, service requests, and account-related issues
Provide excellent customer experience and resolve issues efficiently
Accurately document all customer interactions in company systems
Collaborate with internal teams to deliver customer-focused solutions
Meet targets for quality, productivity, and customer satisfaction
WHO WE'RE LOOKING FOR:
Native or Fluent in Vietnamese with strong professional communication skills
Conversational English - training and systems are in English
No BPO experience required - fresh graduates are welcome to apply
Experience in Collections or Order-to-Cash - O2C - is a plus but not required
Must be eligible to work in the Philippines
Foreign nationals with valid Temporary Resident Visa - TRV - are welcome to apply
SKILLS NEEDED:
Customer service oriented with attention to detail
Strong communication, problem-solving, and time-management skills
Able to work collaboratively in a fast-paced environment
Key Skills
4 Skills
Vietnamese
Fluent in Vietnamese and English
Order to Cash
Vietnamese Language
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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