Bilingual CSR - Vietnamese Speaker - High Pay + Incentives
287 Views
2 weeks ago
Experience
0–12 Year(s)
₱
Salary
₱ 70 – 80.15K
p.m
Location
NA
1 candidate(s) already applied
Job Description
Bilingual CSR - Vietnamese Speaker - High Pay + Incentives - Hybrid Setup
Company: Confidential
Location: Philippines - Hybrid / Onsite
Industry: BPO / Bilingual - Vietnamese
Setup: Hybrid / Onsite - Shifting Schedule
Type: Full-Time - Multiple Vacancies - Urgent Hiring
Salary: Competitive Package + Premium Bilingual Pay + Incentives
Overview:
Urgent hiring for Vietnamese speakers in the Philippines! We are looking for Vietnamese Language Specialists to support Vietnamese-speaking customers. Earn premium bilingual pay plus incentives with complete training provided. No BPO experience required - fresh graduates welcome.
Role: Vietnamese Language Specialist / Vietnamese Bilingual CSR
Account: Vietnamese Bilingual Support
Key Responsibilities:
- Provide support to Vietnamese-speaking customers via phone, chat, and email channels
- Communicate in both Vietnamese and English professionally
- Assist with billing, service requests, and account information inquiries
- Deliver excellent customer experience and resolve issues efficiently
- Accurately document all customer interactions in company systems
- Collaborate with internal teams to deliver customer-focused solutions
- Meet quality, productivity, and customer satisfaction targets
Qualifications:
- Native or fluent in Vietnamese with strong professional communication skills
- Good conversational English skills - training and systems are in English
- No BPO experience required - fresh graduates welcome
- Experience in Collections or knowledge of Order-to-Cash (O2C) process is a plus but not required
- Customer service oriented with attention to detail
- Strong communication, problem-solving, and time-management skills
- Able to work collaboratively in fast-paced environment
- Must be eligible to work in the Philippines
- Foreign nationals with valid Temporary Resident Visa (TRV) are welcome to apply
Salary and Benefits:
- Competitive salary package plus incentives
- Premium pay for Vietnamese language skills
- Supportive and collaborative work culture
- Complete training provided
- Career growth opportunities
Key Skills
4 Skills
Vietnamese
Fluent in Vietnamese and English
Order to Cash
Vietnamese Language
Role Specifications
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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